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I received a renewal notice on February 24, 2024. I responded with; "Please cancel this policy at expiration on 4/30/2024". They didn't cancel the policy and debited my card for the premium. I forgot about and believed it was cancelled but they debited my card again for a 2025 premium. When I called to discuss, they said the renewal notice comes from a "do not reply" email address and they were sorry but couldn't help me. The email did not say "do not reply". I asked how I was supposed to know it was a do not reply email and the representative said she didn't know, but that's the way it is. THIS IS FRAUD and anyone working for this company should consider other employment with a company that is fair, honest and forthcoming. Many have trouble with claims and I can certainly understand why. This is a deceitful company!

"I have had Pet's Best for 7 years for 3 dogs. It is easy to file claims. I have never had a claim questioned/denied as long as the appropriate paperwork is attached to the claim. My 3 dogs have had expensive surgeries and I am SO thankful I have Pet's Best."

The claims were processed quickly and efficiently. Can't say enough good things about Pets Best insurance. The claims process was fair and efficient.

Pet Best has been very responsive to all of my claims thus far. Payment goes directly into my account with ease. It's very simple: take my dog to Vet, pay bill, snap a photo of bill payment, upload it to my Pet Best account, submit claim, Pets Best reviews the claim and then send payout according to your plan. I have filed at least 6 claims and I got paid with ease. Thank you Pet Best!

I love Pet's Best and would highly recommend them for coverage for your pet(s)

I signed up with Healthy Paws because of highly rated reviews from pet owners. My dog had a torn knee ligament and needed TPLO surgery. He is a big boy, quite heavy. The recovery was painful. Healthy Paws made everything easy for me. The claim submission process and document upload submission was very easy. They reimbursed me in no time and with no hassle. They even sent a follow up email to make sure Tesla is doing ok. It meant a lot! I highly recommend Healthy Paws!!

Pets Best is a great pet insurance. I have recommended it to many of my friends.

I am so thankful to have had Pet's Best insurance throughout my dog Maverick's IVDD journey. From the first signs of injury, through the surgical process and the following physical therapy treatments I never had to worry whether I could afford treatment. This was all due to having insurance I could rely on. Claims have been paid promptly which has relieved a great deal of stress. We can never thank you enough for enabling us to get the best care for Maverick so that he can live a happy, pain free life. My husband and I will continue to recommend Pet's Best to people we know with pets.

Everything as advertised, quick claims, great customer service, the complete package. I wish all insurance was this good, like actually.

My beautiful girl had unknown health issues and Pets Best did not hesitate to reimburse me as we travelled to specialists and several vets for a plethora of tests. They were responsive to our claims and stood by our contract. I am thankful to have had them by our side. Our girl passed over the rainbow 🌈 bridge and they were immediate and kind in refunding the unused premium we paid. Thank you Pets Best, you made our search for an answer possible.