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I would recommend Pets Best insurance to anyone with a pet. It’s great peace of mind and it’s nice to know that your pet is covered for the length of their lives

We are very grateful to have pet insurance for our dog Lenore. She has had an issue with front leg lameness and with the insurance we have been able to respond to helping her recover fully . Pets Best makes it easy to file a claim and be reimbursed. It is also a relief to know we can fully commit to making the right decisions about her health with insurance backing us.

My company moved from Nationwide to MetLife this year and it has been a AWFUL experience. Its been 1 month since I filed my claim and I weekly get emails of them asking for more information on a simple straight forward short vet visit. They have medical records, charts, receipts and continue to ask for something new each week. No one has ever been available in their "Chat" online feature. Some how my plan is more expensive and the coverage is nonexistent. Would not recommend to a friend. The only reason Im giving a star is because the lady that set up my plan initially was very nice on the phone. It was all down hill from there though.

THE WILL NEVER PAY, RUN!

I have been a loyal customer of Pets Best pet insurance and Arroyo Veterinary Hospital for several years, and I couldn't be happier with the coverage and care provided for my beloved pets, Mia and Felix. From routine check-ups to unexpected emergencies, Pets Best has consistently offered reliable and comprehensive support. The claims process is straightforward and hassle-free, allowing me to focus on my pets' health rather than paperwork. The customer service team is always friendly, knowledgeable, and ready to assist with any questions or concerns. Thanks to Pets Best, I have peace of mind knowing that Mia and Felix are protected and well-cared for. I highly recommend Pets Best to any pet owner looking for top-notch insurance coverage.

The submission process is super easy, the explanation of benefits form you get is very straightforward, reimbursement is usually within a couple weeks (though it can get slower in the summer), and it's kept me from going into some pretty crazy debt over my dog. I do have the highest possible coverage because my pup has some serious chronic health issues (90% coverage), and I'm paying less for insurance than I would for all her procedures and meds. After seeing how high a vet bill can get in a hurry with one major incident, I don't think I'll ever have an uninsured dog again.

Hello, I have MetLife Pet Insurance for over a Year now, for my 3 Jack Russell's, I have nothing but good experiences with MetLife Insurance, the first year we got Odie and Koba( puppies), all claims were reimbursed almost $5000 the first years, was quick and easy and YES they made ask for Vet Notes with is no big deal Vet will provided it for you. I will definitely recommend this Pet Insurance to Pet Owners

"I've used Pets Best for two dogs and can't praise them enough. From copperhead bite, plastic stuck in intestine to the most recent torn ligament. They have always come through for us. Reimbursement check comes very quickly too!"

"Choosing Pets Best to insure our dog Kora has been one of our best decisions. It has allowed us to get the best care for two unforeseen surgeries that would have been otherwise unaffordable. The claims are easy to submit and payments are made quickly. Customer service has always been extremely professional and helpful. We can't thank Pets Best enough for helping to keep our loved pet healthy and happy."

Claims are easy to make and response time is usually the same or the next day. Claim is resolved and paid within 10 days. The staff is very cordial and knowledgeable as well.