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My dog was hospitalized and treated for pancreatitis. I was really shocked at the price of veterinary care but I never hesitated in following the treatment suggestions from my vet for my pet. Needless to say, my bill was close to $3000 and worth every cent because my dog survived!!! I have never had pet insurance so I really did not know what to expect. Filing the claims was so easy as I did them online. Communication with Pests Best was excellent. I was informed of the timeline to receive payment and it was adhered to. Pets Best did ask for one more document and I uploaded immediately. My claim was accepted following receipt of the former document, and my it was paid shortly thereafter. I was ecstatic about the outcome because they paid exactly what I thought they would pay. Absolutely no hassle! If you have a pet, and you have no insurance, please consider Pets Best. It is superior insurance.

"Having three German Shepherds, I've had to file several claims with Pets Best and every single one of them was handled quickly and accurately. "

🐾 A Heartfelt Thank You to Willow Grace Veterinary Hospital in Middletown DE and Pinnacle Veterinary Specialists in Glen Mills, PA 🐾 This past Sunday was incredibly tough for us. Gus was in severe pain, trembling and barely walking. Having seen something similar before, we rushed him to Willow Grace. The amazing staff there suspected it was a back issue again, but thankfully, not as severe as before. However, by Monday night, things took a turn for the worse. Gus could no longer use his back legs, was crying in pain, and we felt absolutely helpless. After a quick call Tuesday morning, the compassionate team at Willow Grace swiftly got us an appointment with a neurological specialist at Pinnacle Vet. The staff at Pinnacle Vet were incredible. After examining Gus, they confirmed he had a herniated disc in his lower spine. Faced with a very hard decision, we were overwhelmed by their support and kindness. The MRI alone was $3,500 and surgery was estimated between $8,000 and $10,000. Thankfully, when we adopted Gus, we also got pet insurance through Healthy Paws. Reaching out to them, we were met with some of the most understanding and supportive people. We are beyond grateful that our policy covered 80% of the expenses. On Tuesday, Gus underwent emergency surgery and we’re relieved to share that it was a success! He was released today and is now resting at home. The next 6 weeks will be challenging, but he's already showing signs of improvement. If there’s one thing we’ve learned from this experience, it’s this: pet insurance is absolutely worth it. It made what would have been a hard decision easier, and we couldn’t be more thankful to everyone who helped us get through this. So many friends have said they always thought about getting the pet insurance but never followed through. Do yourself the favor, get the insurance. Thank you again to the incredible teams at Willow Grace, Pinnacle Vet, and Healthy Paws for your compassion and expertise. You’ve given our boy a second chance, and for that, we are eternally grateful.

We purchased Healthy Paws when we brought home our puppy 11 1/2 years ago. We have filed many claims as our pup has not been the healthiest. I have NEVER had an issue with HP. It is very easy to file the claim on line, they respond very quickly with a confirmation that they have received the documents, and even for very large claims, the money is auto deposited within a couple of days. Couldn't ask for a better company. The premium has gotten quite expensive and goes up yearly, but we use every bit of the benefit so it is worth it for us.

We live in NYC where everything, including vet care, is expensive. So, pet insurance is essential and I have always paid my premiums on time. I've had policies with Fetch (previously known as PetPlan) for going on 20 years, and they have covered 7 different cats during that time. They have never been the cheapest policies, but Fetch had always provided good coverage. The only complaint I've had up till now is it took a long time for them to process claims. All that changed today. To provide some background, two of my three cats are 9-year-old littermates, the female is named Skye and the male is Kato. Kato is generally healthy except for the occasional herpes virus flare up. He's had those since he was a kitten so Fetch has always considered them a pre-existing condition and never covered any of those expenses. Skye suffered a serious illness in 2023 and was diagnosed with small cell intestinal lymphoma. Due to complications during the vet's initial testing and work up, Skye got aspiration pneumonia. She nearly died and had to spend 10 days in the ICU, which was very expensive. Skye recovered from the pneumonia, but unfortunately the lymphoma is terminal and all we can do is give her medication to keep her comfortable and slow the progression. Since her diagnosis in 2023 she has had to see her vet every 6-8 weeks for blood tests because the medications can have serious side effects. Skye incurs regular medical bills, though nowhere near the expenses she incurred in 2023. Both cats had their policies renewed in 2024 with moderate increases in the annual premiums. Today I received my renewal documents for 2025, and I am absolutely floored by what Fetch has done. They designated both Skye AND Kato as high risk policies. Skye's 2025 premium went up by about $75 to $1380 per year, but the deductible quadrupled to $1000 and my co-pay went from 10% to 40%! Kato's 2025 premium increased by $817 to $2200 per year, his deductible doubled to $500 and my co-pay went from 10% to 30%! I had expected Skye's policy costs might increase, but there is no justification for what Fetch has done with Kato's. I called Fetch to get an explanation and see what could be adjusted at least for Kato's policy. Their answer was, "nothing." Take it, or leave it. This is how Fetch treats customers who've had policies with them for decades. Just a big middle finger. Shame on you Fetch!

My claim was reviewed and paid quickly and without question. After my dog needed several hours of surgery from an attack by another dog, my concern and attention was on her. Once I received my final invoice I submitted it on-line where is was quickly reviewed and paid. In my phone and email communications the staff were knowledgeable and compassionate. I appreciate this service as I did not want to go back over the whole incident several times. I felt secure in knowing my claim would be paid in full per my policy. I highly recommend Healthy Paws for your choice for your pet.

I am very pleased with Pets Best Insurance as they pay claims in a timely manner and have been there to answer any questions I may have regarding a claim.

My Dog Mack had a foreign body removal from his stomach and small intestine. “It’s our Mack he’ll be fine- this is one expensive peace of mind trip” we had thought taking him to the ER. Our hearts sunk hearing the doctor say “this is a worst case scenario, and becoming increasingly time sensitive.” Of course we immediately allowed him to be triaged into surgery and the scariest 48 hours of my life to follow waiting to hear if he’ll be stable enough to come home. Luckily he survived - as Mack does- and is back to being his goofy self (even while heavily medicated). Just shy of a 10k predicament all said and done. Thanks to pet insurance we will be reimbursed 70% of total cost (a coverage plan that’s customizable and that I selected). I’ve heard everything about having pet insurance “it’s a waste of money” “they won’t cover everything” “what if I never need it and waste all this money” I can promise you that $45 a month (less than a night out) is a lot less noticeable than thousands of dollars staring you in the face. You cover your car not knowing if it’ll ever be in an accident - you cover your house not knowing if it’ll burn down or not - you cover yourself although you could be healthy more than not - why not cover your most precious asset? ❣️ The biggest thank you to @petsbest for giving us some financial peace of mind and helping us care for our boy the way he needed. I will recommend this company for life!

Has been a life saver for my sick cat

Since I had my cat from 5 years ago, I have been using Healthy Paws as the insurance provider for my fur baby. I have always had a good experience with the team and whenever my cat had a medical claim, regardless of regular doc visits or even emergency room visit, I was able to get reimbursement within a few days and the reimbursement amount is in line with the policy. Thank you soooo much for helping me take care of my fur baby!