Find and read reviews with confidence

I have had Embrace pet insurance since 2017 on several different pets. Some have passed away and some have been replaced but Embrace has been a saving grace for me and has allowed me to give me babies the best care possible

Had to take my young Boston Terrier in for an acute emergency. Received excellent care and compassion. I was able to submit for insurance reimbursement quickly and easily. All around great experience at the vet and with Pets Best!

My dog unexpectedly was poked by weeds or something similar by an eyelid. It became infected. Pet's Best covered 90% of the vet visit and medication. It's the unexpected issues that are covered I am glad for coverage.

Our GSD had to have ACL repair surgery. This was a very expensive surgery, but PetsBest took the worry away. It's well worth it!

Pets Best has been phenomenal in processing our dog's claims for cancer. I can’t say enough good about them.

Got reimbursed within 10 business days

My owner called Hartville to make sure that her dog's TPLO surgery from tearing her cruciate ligament (ACL for people), and they said that it would be covered. They have now denied the $5000 claim after she's already paid for it, and their stance is that since the owner did not see an accident or injury, it's not an injury. They say it is an illness that causes the rupture and thus is not covered under her accidental/injury policy. I responded with a long letter about how this patient had no orthopedic history and was acutely unable to put weight on their leg one day after coming in from the backyard, obviously indicating an acute injury. Their response was, "Knee and ligament conditions are orthopedic illnesses...regardless of cause". Do not use this company, as they are the only ones I know of who can deny a simple knee surgery, so there is no telling what else they would deny.

PetsBest claim process is so quick and easy it's amazing. It used to take a long time to process the claim once you sent it in but now I just sent my latest one in and had my reimbursement back in 5 days! I've been with them since 2019 and they only get better. I love my unlimited with 90%reimbursement for both my Frenchies. Only way to go with my little furbabies!!

They go up on their rates 30% each year, never pay a full claim, and take 4-6 weeks before you hear anything. My rate went from 113.00 per month to 170.09 and I had no payout. Stay away from this provider.

"I have had Pets Best insurance on two pets. This was the first time I have had to file a claim. I appreciated the ease of the online claims process and the multiple emails with the claim status. Having this coverage allowed me to do what was needed to save my fur babies life. I am very satisfied with the coverage and service I received from Pets Best.