How to avoid the scam
Awful truely awful. If you get the free 30 day trial. Don't do anything with it. Even though you will get coverage for hereditary issues. They won't pay for anything! Just there for your money.
If you have to get this insurance. Do not take your dog the the vet of over a year, that is when the insurance actually kicks in. After a whole year of paying them you will likely get scammed saying how hereditary doesn't cover anything. Good luck take your pets else where and send this fake company straight downward!
- INSURER:
PetPartners
- POSTED: 02/28/2025
- BY: Patrick
- BREED: Dachshund
- AGE OF PET: 0 - 3
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So easy
Everything so easy from beginning to end. Great explanation of what I was getting reimbursed for. So easy to submit claim. Very pleased.
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Not your typical deductible
This company skirts over the fact that your deductible is used in an untypical fashion. For a $1300 bill, they only covered $49. My deductible is $1000 and I pay 20% of the bill that’s covered. The issue is that they calculate the 80% they pay first, put your deductible towards that, and then reimburse so it’s a much smaller reimbursement than typical insurance would do. I’ll be switching back to Embrace even though my premium will be a little higher.
- INSURER:
Pets Best
- POSTED: 01/11/2025
- BY: Margaret
- BREED: Other Mixed Breed
- AGE OF PET: 4 - 6
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Excellent care and customer service
Can’t say enough good things about the exceptional customer service, the ease of filing claims, the quick response time, and the coverage. Thank you very much!
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Claims processing
The worst of all I've worked with over the years. Claims submitted accurately and completely take weeks for any attention and then never communicating if any additional proof needed. Don't believe their 5-10 day processing nonsense. Like clockwork your premium payments are addressed though. They should put that kind of focus on reimbursing their clients
- INSURER:
MetLife
- POSTED: 08/01/2024
- BY: Reese
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 4 - 6
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Emergency
Recently Alvin chewed and swallowed a plastic bottle cap. Rush him to emergency vet hospital in Rhode Island at 10 pm. It was successfully retrieved. Filed claim online. Received check about 2 weeks later.
- INSURER:
Nationwide
- POSTED: 07/25/2024
- BY: Linda
- BREED: West Highland White Terrier
- AGE OF PET: 4 - 6
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Met Life poor claims processing no response to correspondence
By far the worst customer server I've received since starting the policy two years ago. Rare that I submit a claim so this is unacceptable and truly not worth the premiums I pay. Even a comment to reach out after a review was not answered, internal email unanswered, chat never available.
- INSURER:
MetLife
- POSTED: 06/25/2024
- BY: Patrick
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 4 - 6
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Met Life poor claims processing
I rarely submit a claim... but when I do... I expect it to be processed and communicated efficiently, if they need any additional info. Over 12 days and no communication. Had to sign in to see they are asking for exact invoice I sent them in the very first claim submission. Submitted an email through contact and no reply. Premiums and any billing are super punctual in contrary. I'd think twice about relying on Metlife to care about you, your pet, or any concern you have.
- INSURER:
MetLife
- POSTED: 06/24/2024
- BY: Patrick
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 4 - 6
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Highly recommend
I've had my Cavalier King Charles Spaniel insured with Healthy Paws since his puppyhood. He's had several accidents and illnesses and all claims were paid promptly. Easy claims and review process. Highly recommend.
- INSURER:
Healthy Paws
- POSTED: 03/03/2024
- BY: Lynne
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 4 - 6
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Excellent
Met covers everything absolutely everything I’ll be switching my other yorkie over to this plan. Well worth every dime…….
- INSURER:
MetLife
- POSTED: 08/06/2023
- BY: Paula
- BREED: Yorkshire Terrier
- AGE OF PET: 0 - 3
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1 comments
POSTED: | BY: Briana Johnson
I spoke with Tiana today about my claim, she was so sweet and gave me exactly the information that I needed. She is a great employee, I hope she is appreciated as such! Thank you Met Life and thank you Tiana!