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They deny everything based on geralizatjons and diagnosis from themselves and not what doctors say. My dog had a puppy scratch on her belly and they said it was allegies even though my vet didn’t. Then they proceeded to deny anything she has ever had because it shares potential symptoms with allergies. Then there is the “we don’t raise prices based on age or claims” but then they will go and raise it every single year. I have had my dog for 5 years and each year it has gone up 20-40 %. It started at $75. Now it is up to 170 a month. This company is a scam. Avoid at all costs.

We adopted our fur baby in July 2024 and signed up for Pets Best immediately. It has been a game changer for us. Puppy had to have surgery at 8 months for a piece of cartilage stuck in his shoulder joint. Our coverage paid all but 10% for surgery, pre-op and post-op exams, and all of the medication he has needed for months. He is almost back to full use of his leg. We recommend Pets Best to all of our friends with pets and to those thinking of adopting.

I submitted my first claim ever and was shocked at how quickly the claim was reviewed and processed! In my bank account within 7 days! No complaints!

"My Siberian had TPLO surgeries on both knees and PetsBest covered BOTH knees which a lot of companies won't do. I've been with PetsBest for many years and have never had an issue with them. My two previous huskies were epileptic and PetsBest insurance covered their medication, CT scans, and other medical necessities. "

We purchased Healthy Paws when we brought home our puppy 11 1/2 years ago. We have filed many claims as our pup has not been the healthiest. I have NEVER had an issue with HP. It is very easy to file the claim on line, they respond very quickly with a confirmation that they have received the documents, and even for very large claims, the money is auto deposited within a couple of days. Couldn't ask for a better company. The premium has gotten quite expensive and goes up yearly, but we use every bit of the benefit so it is worth it for us.

We have been using healthy paws for our two boston terriers for a few years now. Our boston boy has not used his policy at all, while our lady boston has had to have multiple surgeries and is allergic to just about everything. Healthy Paws has been great for both of our little ones. The claims are processed quickly with no hassle and compensation is sent out quickly. I was skeptical about pet insurance but after our experience, I feel like it is an absolute necessity, and would highly recommend healthy paws.

My pup turned thirteen this year and is at the age where little things that could turn into big things start to pop up. He was recently diagnosed with kidney disease, and thanks to you guys I am able to afford to monitor it on a regular basis so we can modify his care plan as needed. Being able to get regular diagnostics covered means I am able to treat him while things are still treatable and before they get incredibly expensive. I also have my other dog as well as my cat on plans with you. My cat is healthy and hopefully will be for a long time, but when I first got him he was pretty sick from being a stray. You helped cover his cost of treatment which was an awful lot for an unplanned and initially free cat! Hopefully I won’t need to file any more claims on him for a long time, but he’s going to stay covered by you for peace of mind. You’ve also helped cover cost of diagnostics and treatment for my other dog’s back problems. This is an issue that could be pricey down the line so knowing she is covered may save us a lot of heartbreak. That and being able to monitor and manage her condition early will hopefully save us both money in the long run! I specifically chose your full coverage (minus wellness) plan for her and all my other pets, and have convinced a few people to sign up with you as well because of how great you’ve been. (I mean, you covered my dog’s acupuncture appointments - how awesome is that! I’ll sing your praises from the rooftops!)

Healthy Paws has been awesome. Having an active border collie we got pet insurance when she was 6 months old. It has helped us so much when she developed a rare AC Fistula in her front leg. X-rays, a biopsy, then two years later we had to amputate her front leg. Healthy paws paid the 90% we signed up for within two weeks of the surgery. Never thought having a tripod dog would have gone so smooth. She is now out of pain, happy and hopping around and active again! Thank you healthy paws for NOT making a hard situation even harder.

This is our first experience with pet insurance. We could not be happier. Benefits and the claim process are very clear and can be done on my cell phone. They deposit my claim amount directly into my checking account and I am very pleased with the responsiveness and consistency

The insurance company deemed Boo's condition was pre-existing, so they didn't help us at all.