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Very easy to file claims. Reimbursement is quick. Receive notifications throughout the claims process of status.

Pets Best promptly responded to our claim. The turnaround time from initiation of claim to payment was prompt and efficient. Pets Best communicated well throughout the process I have already recommended Pets Best to other pet owners!!

We were pleasantly surprised at the timeliness and amount HP reimbursed us for our dog's knee surgery. We have a long road of recovery/rehabilitation and hope HP will keep helping ease that financial burden.

My cats r like my kids so when my workplace offered pet insurance I jumped on it!! It is a little pricey but worth it. I issued my claim and they got back to me with my payment within a week

Fast claims payment. Easy claims process on my end. Only issue I have is prophylactic medicine to prevent heartworm and another to pay for flea and ticks (HeartGard Plus and NexGard). They only pay for 25% of the annual cost for a 12 month supply. Also, past puppy stage they only get a Rabies Vaccination every 3 years, but they only reimburse a one year dosage. But they pretty much cover everything for a wellness exam and vaccinations. So far I have not needed the catastropic coverage. It is pricey for a healthy 4 year old Siberian Husky, but the secure knowledge that she is 90% covered with no cap on benefits is a great relief (I have had a service dog and a pet dog both die of cancer and those bills were YUGE to try to save both of them). Nearly $100 a month is a big jump since I first signed up which was closer to $80. But cheaper if any injury or illness occurs.

New to the pet insurance industry last year, I compared several companies. I chose Pets Best and could not be happier. Their claim process can easily be done on my phone and payments after my deductible are very prompt. Highly recommend!

I want to start off by saying I'm very grateful to have found PetsBest through my place of employment. Kato is my 6yr old Siberian Husky (as of 03/01/2025), and he's my world. I'd never imagine walking into a Vetinarian's office and feeling like I can properly have his health assessed without taking a massive hit to my savings. Everyone at the vet absolutely loves my handsome boy! My only regret, is that I didn't find PetsBest sooner. Kato had an unrelated 'brother' that had to be put to sleep a couple years ago. At 2 years old, Kai, my other Siberian Husky, experienced his first seizure one morning in our bed. I have never seen a seizure before, and I was in complete panic trying to understand why my baby boy was crying and violently shaking on my lap now as I'm yelling his name and holding him, unsure if there was anything I could do to help. All I could afford for care, was medicine that would alleviate the seizure symptoms, but also would inevitably shut down his organs. At 6 years young, I had to have Kai put to sleep because his liver was failing, and his seizures had now gotten to a point where I would have to watch him experience 5+ seizures back-to-back immediately after coming out of his previous convulsions. We stayed up all night watching: A Dog's Purpose, A Dog's Way Home, and A Dog's Journey before his final day. To this day I beat myself up mentally and emotionally, because there just had to be more I could have done for him. This thinking has lead to an irrational fear that I may not be able to protect Kato, but that fear has dissipated after submitting my first few claims with Kato's coverage. It was such a quick and painless process to understand Kato's benefits, and submit my claims. Everyone at PetsBest did the rest. My girlfriend and I plan on getting another puppy now, and I can guarantee the first thing I will do for that baby boy or girl, is promise to keep them safe, and provide coverage from PetsBest for them too. So thank you again, for all that you do, and I can't wait to one day take advantage of the coverage for Kato to receive chiropractor and acupuncture treatment! :D

Purchasing Pets Best Insurance for my cats is one of the best things I've ever done. It has paid for all of the shots and visits for them as kittens. Both kittens had some eye and respiratory infections. Office visits and medications were covered. One developed asthma and was prescribed an inhaler to be used twice daily. Pets Best covers the cost of the inhaler. Spaying and neutering was also covered under the wellness plans. After spending thousands of dollars on a previous Pets medical issues, I knew how quickly vet bills can add up. I recommend every pet parent consider purchasing Pets Best Insurance for their fur babies.

I’ve been paying over $120 a month for insurance on my two dogs, and unfortunately, my experience has been incredibly disappointing. My dog, Emmie, has had some mild itching, and when I submitted a claim, I was told it was considered a pre-existing condition due to “year-round” itching. However, I explained that this was caused by a shampoo issue with her groomer, and after changing shampoos, the problem cleared up. I called and did an appeal, and even had the vet write a letter explaining that there was no diagnosis of a skin condition and that this should not be considered a pre-existing issue. Despite all this, they still denied the claim. They did pay for her food at first but then reprocessed the claim after I asked why they weren't covering her allergy medication—and ended up denying the food too.

Was able to do everything needed and it was taken care of inadequate manner and had a great time thank you.