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New to the pet insurance industry last year, I compared several companies. I chose Pets Best and could not be happier. Their claim process can easily be done on my phone and payments after my deductible are very prompt. Highly recommend!

I want to start off by saying I'm very grateful to have found PetsBest through my place of employment. Kato is my 6yr old Siberian Husky (as of 03/01/2025), and he's my world. I'd never imagine walking into a Vetinarian's office and feeling like I can properly have his health assessed without taking a massive hit to my savings. Everyone at the vet absolutely loves my handsome boy! My only regret, is that I didn't find PetsBest sooner. Kato had an unrelated 'brother' that had to be put to sleep a couple years ago. At 2 years old, Kai, my other Siberian Husky, experienced his first seizure one morning in our bed. I have never seen a seizure before, and I was in complete panic trying to understand why my baby boy was crying and violently shaking on my lap now as I'm yelling his name and holding him, unsure if there was anything I could do to help. All I could afford for care, was medicine that would alleviate the seizure symptoms, but also would inevitably shut down his organs. At 6 years young, I had to have Kai put to sleep because his liver was failing, and his seizures had now gotten to a point where I would have to watch him experience 5+ seizures back-to-back immediately after coming out of his previous convulsions. We stayed up all night watching: A Dog's Purpose, A Dog's Way Home, and A Dog's Journey before his final day. To this day I beat myself up mentally and emotionally, because there just had to be more I could have done for him. This thinking has lead to an irrational fear that I may not be able to protect Kato, but that fear has dissipated after submitting my first few claims with Kato's coverage. It was such a quick and painless process to understand Kato's benefits, and submit my claims. Everyone at PetsBest did the rest. My girlfriend and I plan on getting another puppy now, and I can guarantee the first thing I will do for that baby boy or girl, is promise to keep them safe, and provide coverage from PetsBest for them too. So thank you again, for all that you do, and I can't wait to one day take advantage of the coverage for Kato to receive chiropractor and acupuncture treatment! :D

Purchasing Pets Best Insurance for my cats is one of the best things I've ever done. It has paid for all of the shots and visits for them as kittens. Both kittens had some eye and respiratory infections. Office visits and medications were covered. One developed asthma and was prescribed an inhaler to be used twice daily. Pets Best covers the cost of the inhaler. Spaying and neutering was also covered under the wellness plans. After spending thousands of dollars on a previous Pets medical issues, I knew how quickly vet bills can add up. I recommend every pet parent consider purchasing Pets Best Insurance for their fur babies.

I’ve been paying over $120 a month for insurance on my two dogs, and unfortunately, my experience has been incredibly disappointing. My dog, Emmie, has had some mild itching, and when I submitted a claim, I was told it was considered a pre-existing condition due to “year-round” itching. However, I explained that this was caused by a shampoo issue with her groomer, and after changing shampoos, the problem cleared up. I called and did an appeal, and even had the vet write a letter explaining that there was no diagnosis of a skin condition and that this should not be considered a pre-existing issue. Despite all this, they still denied the claim. They did pay for her food at first but then reprocessed the claim after I asked why they weren't covering her allergy medication—and ended up denying the food too.

Was able to do everything needed and it was taken care of inadequate manner and had a great time thank you.

I'm very satisfied with the experience with Pets Best. The process for filing claims is quick and easy and the customer service has been good, too. I'm happy I made the decision to purchase insurance for my beloved pup through Pets Best

I recently filed several claims with Pets Best and much to my dismay, they denied a series of x-rays due to a pre-existing condition but the X-rays were taken for a lump on my dogs belly. They assumed the x rays were for her hip but the SOAP notes very clearly state it was for her chest. When I brought this to their attention, their customer service rep Julia tried to help me out and get them to review it, but instead of the claims department owning their mistake, they said I must file an appeal which will take 90 days. So now I must file an appeal and essentially send in documents I already sent them , in order to get them to fix THEIR mistake. Very very very disappointing.

They cover NOTHING from a $1457 vet bills. This company sucks

This is the most dysfunctional insurance company I've ever worked with. My claims keep being denied because the claims department never thinks to ask the records department for, you know, RECORDS before denying my claims. Uploading records to my portal on the app does nothing; so I now have to email records directly to the claims department and then call and tell them that the email exists. Then the records department has to connect that email with my claim number, despite my claim number being in the header of the email. The departments flat out don't communicate with each other. Calling it a circus wouldn't be fair. Circuses are better coordinated. Even if the claims department knew what it was doing, it wouldn't change the fact that reimbursement takes forever. It's been six weeks and I haven't seen a dime. My cat can't receive life-saving treatment because all of my claims get denied. The claims department is working overtime to prove my cat has a preexisting condition, despite two annual wellness exams and blood work proving she was always a healthy cat. My veterinarian is even willing to testify that my cat was never sick before her issues started. Doesn't matter. Did I mention one of my claims is just an error message now? I guess that's not getting reimbursed any time soon. I have no faith that this company will ever pay me. And now that my cat is sick, I can't switch insurance companies. They know that. So they aren't attempting to help me at all. I pay extra for 90% reimbursement with no annual limit. I guess someone knocked the 9 off of that 90 and never bothered to put it back. Pets Best is that cousin who's always borrowing money and promises to pay you back next week, next month, next year, once he gets a job, once he pays off his car, once he wins the lottery, once he becomes a billionaire. It's not happening. Ditch the cousin and find a better insurance company.

Denied claims for being a prior condition when there was no diagnosis prior to insurance being purchased Was not given the oppertunity to appeal or explain the claim.