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Very happy with Pets Best. I just wish they’d cover holistic meds. Pharmaceutical drugs are becoming less and less popular.

I have been using Pets Best Insurance for my dog since I rescued her at age 3 in 2020. I have submitted claims for bloodwork, surgeries, dentistry, etc for 5 years now with no issues. The ease of submitting claims and payment payouts are quick, explained thoroughly and I am completely satisfied with my pet’s insurance policy and coverage.

We live in NYC where everything, including vet care, is expensive. So, pet insurance is essential and I have always paid my premiums on time. I've had policies with Fetch (previously known as PetPlan) for going on 20 years, and they have covered 7 different cats during that time. They have never been the cheapest policies, but Fetch had always provided good coverage. The only complaint I've had up till now is it took a long time for them to process claims. All that changed today. To provide some background, two of my three cats are 9-year-old littermates, the female is named Skye and the male is Kato. Kato is generally healthy except for the occasional herpes virus flare up. He's had those since he was a kitten so Fetch has always considered them a pre-existing condition and never covered any of those expenses. Skye suffered a serious illness in 2023 and was diagnosed with small cell intestinal lymphoma. Due to complications during the vet's initial testing and work up, Skye got aspiration pneumonia. She nearly died and had to spend 10 days in the ICU, which was very expensive. Skye recovered from the pneumonia, but unfortunately the lymphoma is terminal and all we can do is give her medication to keep her comfortable and slow the progression. Since her diagnosis in 2023 she has had to see her vet every 6-8 weeks for blood tests because the medications can have serious side effects. Skye incurs regular medical bills, though nowhere near the expenses she incurred in 2023. Both cats had their policies renewed in 2024 with moderate increases in the annual premiums. Today I received my renewal documents for 2025, and I am absolutely floored by what Fetch has done. They designated both Skye AND Kato as high risk policies. Skye's 2025 premium went up by about $75 to $1380 per year, but the deductible quadrupled to $1000 and my co-pay went from 10% to 40%! Kato's 2025 premium increased by $817 to $2200 per year, his deductible doubled to $500 and my co-pay went from 10% to 30%! I had expected Skye's policy costs might increase, but there is no justification for what Fetch has done with Kato's. I called Fetch to get an explanation and see what could be adjusted at least for Kato's policy. Their answer was, "nothing." Take it, or leave it. This is how Fetch treats customers who've had policies with them for decades. Just a big middle finger. Shame on you Fetch!

Has been a life saver for my sick cat

"Extremely easy and pain-free process! No need to have my own spreadsheet to split out all the charges and figure out whats deductible or not. Just upload a photo of the invoice and an answer within a week. Amazing and seamless process."

"We are a first time PetsBest subscriber, which we got for our new little orange kitten, Leo. We used it for the first time when we had him neutered and vaccinated. We were glad we had the insurance as it was very expensive. The submission and reimbursement was quick and easy, thank you!"

We can't thank HealthyPaws enough for being there when our family most needed them. We have been HealthyPaws customers since Biscuit was 4 months old and have never been disappointed, and in all seriousness we can say you are our favorite business relationship, one of the few that does more than promised and delivers exactly what you say you will with care, empathy, professionalism and speed. Biscuit like any dog has had his exciting moments, he got a bite that got infected, he broke a paw and has had various other predictable canine troubles, and every time we needed Healthypaws to step up they have been there. Frankly human health insurance, car insurance and life insurance should be run with the speed and dedication the Healthypaws team shows to our furry friends. But none of those situations prepared us for what transpired in the past couple months. When Biscuit needed surgery to remove a tumor on his liver we were advised that it was a risky but fairly routine procedure, it turned out to be far more complicated and treacherous than could have been anticipated. We are happy to report that after 3 near death experiences and 2 weeks in the ICU Biscuit is back on his feet and recovering brilliantly. It was a harrowing experience and there were difficult decisions that had to be made on a number of occasions, but we knew that with HealthyPaws we could make the right decisions without fear. On behalf of ourselves and Biscuit, thank you!

My experience with Healthy Paws had been very positive. Healthy Paws has provided financial protection against my Shih Tzu's many unexpected veterinary expenses. Submission of claims online is simple, and reimbursements are quick and easy. Monthly premiums are affordable. It is always a pleasure dealing with Healthy Paws.

As with all insurance, you always hope you won’t need to use it! But when my cat, Joey, needed surgery, MetLife insurance was there! They covered Joeys medical bills, medications, and follow-up therapy under my policy. The representatives were always kind and caring.

"If you are seeking to getting timely reimbursement ease of filing a claim and overall great service, look no further! Should win a award for service, service, and service. Outstanding!"