Find and read reviews with confidence

"I was worried when we brought our dog to the animal hospital and were told that he would need to stay overnight and have many expensive tests run. The estimates for treatment we were given were quite high. We submitted everything to PetsBest and we received reimbursement in less than a month. I am very satisfied with the process, ease of uploading documents, communication along the way, and speed of reimbursement. We were able to focus on our dog's health and not worry about the bills."

I recently had an extremely emergent situation with my sweet dog. She needed emergency surgery and to spend a few nights in the hospital. I was given an estimate of 7-9K. However, I was able to easily decide to get her the care she needed knowing that I could trust Pets Best to cover 90% of the charges and to process the payments within a month or so of my submittal. I had many smaller claims covered very quickly in the past and this set my mind at ease. It gave me one less worry to deal with at such a scary time. I was able to concentrate on getting my girl better and giving her all my love without having to worry how I was going to pay for her care. I was able to put the fees on my credit card and pay off 90% of it before any interest was even applied because I received payment very quickly after submitting my claim! I always recommend Pets Best to other pet parents!

I have had my dog, Stella, insured with ASPCA since I got her in 2012. On 10/19/18 I decided to upgrade my coverage to a newly filed and available plan. I recently filed a claim for Stella for a dental infection. She was also treated for dental infection back in 2017. The company has denied my claim, stating that my original coverage was cancelled on 10/19/18 and new coverage began on 10/20/18. After being a loyal customer with uninterrupted coverage for over 12 years, they are using this as a loophole to deny coverage. And of course at Stella’s age, I can’t really move her to another insurer. Beyond unethical and so disappointing.

filing a claim was easy and a quick turn around for payment. I really like the option of direct deposit as well. I had to call customer service about adding to the claim and how my benefit work. they were very helpful and caring about my dogs case. I highly recommend them.

Getting MetLife Pet Insurance was the best thing I ever did for my 3-year-old Razor Edge Bully, who has been with me since he was 8 weeks old. I came across MetLife Pet Insurance as one of the benefits my job offers, and since he was my first dog, I signed up for it . I went almost two years without using the insurance because my baby was healthy, attending routine vet appointments and eating healthier than I did at times, LOL, since we monitored what he ate and did. However, randomly last September 2024 , my energetic, happy, caring, and loving baby began to show weakness and got sick. So we rushed him to the vet, and he apparently had stones in his bladder. Of course, I had to pay for everything upfront, and since I had never been in this sort of situation, I didn't know what to do about MetLife Pet Insurance. However, once I called them and spoke to customer service, they were caring and understanding of my situation, walking me through everything I needed to know about my policy, what was needed to submit a claim , how to submit it, and the entire process . They even followed up with me on everything. To this day, I receive emails from some of the customer service agents asking about my furbaby and his health. I will forever be grateful and love MetLife Pet Insurance. Thank you for everything and for having my furbaby's back!

I’m very satisfied with their service, it provides peace of mind when your pet has health issues. It’s so easy to submit claims and get prompt payment . Takes some of the stress and worry out when your best friend is ill.

Claim settled in two days

I'm extremely happy with pets best I've used them for Twin Rivers VCA for Red Bank animal hospital for cataract surgery and appointments for Garden State Veterinary Hospital in Eatontown New Jersey for Sasha's specialist and a lot of tests that had to be run I highly recommend pets best I've never had pet insurance until a year and a half ago and I'm truly 100% satisfied

My Experience with Metlife Pet Insurance was as follows: Easy claim submission, document uploads through the app or email and a quick review period. But if you are a first-time claim submitter, I will warn you about the SOAP NOTES HELL LOOP. You can submit everything, but if you don't submit soap notes and previous medical records for your pet's entire life, the claim will be delayed or denied. That part was frustrating, but after all documentation was sent in, my claim was approved and paid fast directly to my bank account.

I have all three dogs insured with Pets Best. It's been nothing but great service. Everything is so hands off.. I just load the invoice and within a cpl weeks I have the funds deposited into my bank account. My dog had had four surgeries all covered by Pets Best with absolutely no push back.