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From over 8k charge for emergency back surgery to his typical health issues, Pets Best has ALWAYS come through for us in a timely fashion. Very thankful for Pets Best!

recently put a claim in for my heartworm medication for my dog. I provided the visit receipt for medication with date of purchase for my pet and response of payment was quick within a week. They kept me informed of policy of payment as well throughout the process.

I am very disappointed in the amount of time it took to address my claim, 3 months. While not expecting my claim to reach my $250 deductible I was expecting the amount to be applied to my deductible. I will not renew my policy once my year is expired. I had much better service with Nationwide Pet insurance and only left due to the premium. Once again, you get what you pay for...

The will deny claims that clearly meet the terms and conditions. They are the worst of what an insurance company can be, one that just seeks to take your money for profits but don’t think they need to follow their own terms. Customer service and claim reps are unhelpful. Terrible company.

When I began my search eleven years ago for pet health insurance I did considerable research for what I thought would be the best insurance for the best value. I chose Healthy Paws and have never regretted my decision. I have used Healthy Paws several times over the years and have never been disappointed. Simply put, they do what they say they will do and they do it very promptly. About three weeks ago, my precious eleven year old Shih Tzu had an emergency gastrointestinal bleed. She was admitted to CARE Animal Hospital in Charlotte, NC where she spent five days. CARE’s treatment was exceptional and my little Spicey is on her way to a full recovery. My hospital bill for her was almost $5;000. I submitted my claim by cellphone using the Healthy Paws app. It was simple and easy. To my amazement, my 90% reimbursement was posted into my checking account within 36 hours. They also sent me a very nice email asking me about her recovery and reassured me that they would be there for any additional assistance. There simply isn’t a better pet insurance company than Healthy Paws!

I have two dogs, one with severe allergies. MetLife makes it SUPER EASY to submit claims. I never need to track, follow up or worry about coverage. One less thing "to follow up on" is fantastic.

I have a labradoodle that loves to eat absolutely anything! (including socks) He has already had 2 surgeries to remove contents from his intestines and stomach. The first surgery, we did not have insurance. We decided that since he loved eating everything, we probably needed to get insurance for him. After doing some research, we decided to go with and Accident & Illness Plan through Pets Best. They have been extremely easy to work with and have reviewed and paid, or applied to our deductible, every claim we have had to submit on our labradoodle. We highly recommend giving them a try!

"My dog Henry had a suspicious mass in his paw that needed a biopsy that required him to be knocked out. Since he was being knocked out anyway, I had some dental cleaning done too. I was worried that this was going to confuse my claim, given that dental would have needed knocking out too. PetsBest was able to communicate with the vet, review the itemized invoice, and understand what was for the mass removal and what was for dental and to cover accordingly. It's nice to work with a company that's capable of thinking things through and not just following some vague flowchart."

My claim was reviewed and paid quickly and without question. After my dog needed several hours of surgery from an attack by another dog, my concern and attention was on her. Once I received my final invoice I submitted it on-line where is was quickly reviewed and paid. In my phone and email communications the staff were knowledgeable and compassionate. I appreciate this service as I did not want to go back over the whole incident several times. I felt secure in knowing my claim would be paid in full per my policy. I highly recommend Healthy Paws for your choice for your pet.

I picked them because of the high ratings and price. After submitting two claims with them it has been nothing short of a scam. They conjure up the most ridiculous things to deny a claim and you can’t even speak to a live person to try and voice your opinion or attempt to prove that their information is blatantly false and nefarious. It is a frustrating merry go round of lies. I’ve given up. And now my dog needs to see a specialist and may need surgery and I have no insurance and now he will be considered to have an underlying condition that won’t be covered by a new carrier. I despise this company