Best Ins we have had
Metlife has been by far the best pet insurance we have had. Very prompt with doing claims and payout. The only thing I don't like is the APP you can't see certain things on it but when you call them they answer all your questions and are great. I have 3 dogs on it and another one soon.
- INSURER:
MetLife
- VETERINARIAN:
Dr. David Nickel's Animal Hospital
- POSTED: 08/31/2024
- BY: Valerie
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
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Poor Service
They obviously have issues with paying claims. Delays, delays, delays and then say they get no response from Vet.
- INSURER:
Pets Best
- POSTED: 08/19/2024
- BY: Lou
- BREED: Bagle
- AGE OF PET: 4 - 6
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Customer service
I have found it difficult to get claims processed for multiple reasons. In 2 years time they have paid one claim. Today's customer service representative belittled my veterinarian which upset me. Then she hung up on me. So, on top of a sick pet this was what I had to deal with.
- INSURER:
Pets Best
- POSTED: 08/19/2024
- BY: Lisa
- BREED: Corgi
- AGE OF PET: 0 - 3
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Will not pay claims
I got everything they asked for from the vet and several times I sent it to them it was never enough
- INSURER:
Healthy Paws
- POSTED: 04/11/2024
- BY: George
- BREED: Jack Russell Terrier
- AGE OF PET: 0 - 3
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Very helpful
I am very glad to have Lemonade so that I can have the best care for my beloved puppy. They are very friendly, professional and helpful. It was a little unclear what was covered and what was needed for our initial exam… but overall the experience was great. I highly recommend them!
- INSURER:
Lemonade
- VETERINARIAN:
Crossgates Veternary
- POSTED: 05/30/2023
- BY: Peyton
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 4 - 6
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Great customer service and rapid payments
Great customer service and rapid payments
- INSURER:
Trupanion
- POSTED: 05/03/2023
- BY: Kristyn
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 4 - 6
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Simply the best!
I train and depend on Service Dogs. When they are sick their human partner suffers. EMBRACE pet insurance is the best out there....all of my 10 Labs are insured and bills exceeding 10k were paid without question..90% $200 deductible. I will never have a dog without Embrace pet insurance. Its my promise to the canines that make life possible!
- INSURER:
Embrace
- POSTED: 03/31/2023
- BY: Davis
- BREED: Labrador Retriever (Yellow)
- AGE OF PET: 4 - 6
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HEALTH INSURER DOESNT PAY THE VET REALLY?
OMG! How dare a so called HEALTH INSURER not pay the doctor/ Veterinarian visit fee!! THe first thing you should do if you love your pet is run to your vet if your loved one is sick...Your child should go to the doctor. A company that discourages you from doing so cant possibly have your pets welfare in mind! Logical right? Many people struggle to pay health insurance premiums and dont have extra money to pay a vet. SO the pet doesnt go to the vet and Healthy Paws doesnt pay. GO FIGURE!
Also Healthy Paws was sued on a class action basis. Once your pet has a PREEXISTING condition youre stuck. Healthy Paws raises rates...BOOM.
If you love your pet...RUN AWAY DONT SUPPORT THIS COMPANY!!
- INSURER:
Healthy Paws
- POSTED: 03/31/2023
- BY: Dave
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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Enrollment experience
Easy and non time consuming
- INSURER:
Trupanion
- POSTED: 03/18/2023
- BY: Janet
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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1 comments
POSTED: | BY: The Healthy Paws Team
George - As per the policy we do require medical records for all enrolled pets in order to process claims, including a copy of the required enrollment examination. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing. The records you provided were line item records. These do not note any detailed information about the visits and cannot be used for processing. If we receive the needed documentation, we can process your claim.