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Our claim was denied because it was not administered by a veterinarian. So the vet ordered the shot, but since their tech is the one that actually gave it, the service wasn’t covered. Ridiculous. Can’t cancel service and ever since I raised questions, every claim has been denied for silly reasons like this.

I have been impressed with MetLife pet insurance. I have two cats on Pets Best and one cat on MetLife. I would give a high rating to both. The only thing Pets Best has that MetLife does not, is the opportunity to have them call the vet clinic and pay my bill for me (only available to veterinary employees). Other than that, MetLife has been fantastic at getting my claims done FAST. I adopted a cat who was at the vet weekly getting various treatment for months, including a CT. Thousands of dollars!! MetLife was on it! No hassle and quick response always. They reimbursed me a percentage for everything. I have found that Pets Best is slow in their response to me with previous claims and MetLife is way faster so far. MetLife is a couple dollars more a month than Pets Best but so far it is worth it. I would recommend either insurance in general.

MetLife has been an absolute life saver for us. I highly recommend them for your pet insurance needs. Customer service is awesome. Easy to submit claims and everything is thoroughly explained

Hello I’m so glad that I have Trupanion insurance for my cats. I have one that had over 10K in vet bills due to urinary blockages and surgery. I would had have him treated with or without insurance, but knowing I could concentrate on my boy’s care instead of worrying about the bills was a huge relief! I have had many other claims over the 10+ years my cats have been covered by Trupanion’s plans. Most of the time I was reimbursed within less than 24 hours of submitting the claim. Trupanion has no payout limits or lifetime maximum, and if you have a deductible, it is per condition, not per year.

My main coon broke her femur, I submitted claims because she needed to have surgery and metlife denied my claim. They claim that the doctor notes stated it was a pre existing condition. I reached out to my vet and they reviewd the notes with me and it doesn't say once in the notes that it was a pre existing condition. Definatly think twice before choosing this company. They lost my buisness indefinitely.

Our dog was hospitalized 5 nights for severe GI issue. Thankfully he is home & recovering well, such a relief. I submitted his $8k bill online to Trupanion on Sunday (took 1-2 minutes to do so) & Tuesday morning my 90% reimbursement was deposited in bank. Seamless excellent insurance!

We got Pets Best full coverage (minus preventative) insurance when our cat was a kitten and it has saved us thousands and thousands of dollars. We’ve been able to say yes to tests that the veterinarian recommended that we otherwise wouldn’t be able to afford. We can focus on giving our cat the appropriate care without worrying about cost. Our premiums have only gone up $10 over 3 years despite all our claims. We’ve submitted around 20 claims and been approved for every single one.

Cannot state enough how pleased I am with this insurance policy. When we enrolled our puppy I was thinking of accidents and all the things they can get into. Years later, unpredictable things have happened and I was thankful we had this. Getting the claim processed was quick, transparent. I understood exactly their policy and statement. Later, they even reached out to ask me about how my pet was doing. With how difficult it can be to have an ill animal, it was extra thoughtful that they did this. Really recommend looking into this group!

My experiences with MetLife in terms of both claim payment and of customer care are commendable! I felt that the capable and relatable team members like Jana have the best interests of my pets and myself at heart. The claims process is convenient and timely. Also, after the review., The communication is excellent. I am grateful and confident with MetLife, after having tried to other pet insurance companies. It wasn’t that I had problems with my previous comp, but that Metlife offered a family policy. When we satisfy our deductible, it applies to my two other pets visits. This is greatly appreciated. That life focuses on my Pets interests!

I would not recommend MetLife pet insurance to my worst enemy. The lack of customer service follow through and loopholes to avoid paying a claim is disrespectful. Paying over $900 on premiums and $500 in deductibles and they deny a claim for $160. I would suggest going with a company that requires a pre-existing condition physical so you know what they expect upfront.