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Everything done in a timely matter, payment was made for the service I had done

Claim was processed quickly and was explained clearly. I would definitely recommend PEST BEST INSURANCE.

We Love Pet's Best insurance! The ease of submitting a claim is wonderful. Recently I have noticed a shortened processing time for claims as well with my last one for a medication reimbursal being processed in less than 24 hours! We HIGHLY recommend Pet's Best....They have been wonderful in caring for our Husky/Rat terrier mix, Miss Maggie Blossom! If you are considering adding a fur baby to your family I highly recommend Pet's Best Insurance!

In June 2024, my cat accidentally ran into something and scuffed it's head. In February 2025, he started sneezing. Both times I took him to the vet. I had forgotten to file the June claim, so I filed it along with the February claim. I was pleasantly surprised I was still able to file--I mean, I rightly should be able to. But, companies can have strange loopholes to not pay you. I was thankful PetsBest was still able to file my claim, even 9 months later.

They always make it so easy to make a claim! I just submit my vet receipt and they send me a breakdown of what is covered and what isn’t. My dog has allergies and is on injections and pills for it. I recently got her allergy tested and started immunotherapy drops and they covered a lot of the testing and the medication!

Pets Best has helped me with medical issues when my dog has been in need of both ER visits and regular non emergency visits many times. The claim process has been smooth on most submissions with reimbursements done within 30 days or less. If I have questions and call customer service they are always helpful and understanding. On occasions I have reached out to their vet staff for medical advice and the generous care they give to me is outstanding. The premium costs might seem to pricey but the financial help that comes with those are so well worth it. I can honestly say- without having Pets Best insurance I would have had to refinance my mortgage to pay for my best friend companions medical needs. Thank you Pets Best- you and my dogs veterinarians help me to make her life healthy and safe.

I appreciate how responsive Pets Best is for the claims I've had to file for both of my pets over the last year. The site is easy to.navigate and the claims process is easy & efficient. Reimbursed funds deposit directly to my bank, so all i do is scan & upload invoices from my vet & Pets Best does the rest! Highly recommend their plans.

Pets Best has an easy online claim process. The reimbursement is easy to understand. I feel great knowing I can provide my German Shepherd with the care she needs. I recommend pets best to all my friends

A couple years ago one of my dogs became very sick. She spent multiple nights in hospital, having tests done and medications administered, while we tried to figure out why she was so sick. Through the process we discovered that she had very advanced lymphoma and an inoperable tumor that was causing lots of pain and sickness. We had to make the difficult decision to put her to sleep. Knowing I had Pets Best Insurance made the process so much smoother. Knowing I wasn't going to be out thousands of dollars, and in debit, on top of already loosing my first puppy I had raised for 6yrs was definitely a relief during that difficult time.

I submitted my puppy's emergency vet claim on December 8, 2024, and since then, I have contacted MetLife daily, only to receive inconsistent answers regarding the status and processing time of my claim. Their app and website misleadingly state that processing takes 5 to 10 days, but it's clear that this is far from the truth, as I have received no updates after that period. My dog had a follow-up appointment and is due for another one, but I cannot afford this additional cost while MetLife holds $2,200 of my emergency funds. This situation is unacceptable, and I am deeply frustrated with what appears to be a scam. I am concerned that when they finally review my claim—likely in six months—they will deny it altogether. I expected better from this insurance, especially since I pay my premium automatically through my employer. At this point, my only option is to wait the official 30 days and then escalate this matter to the State of Michigan and pursue legal action if necessary.