5
out of 5
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5
out of 5
Yahtzee's Hip Dysplasia
"Yahtzee was experiencing pain in her hip and the vet diagnosed her with hip dysplasia. We paid the vet and filed a claim with Pets Best. We received an immediate email confirming the claim had been received and another email a week or so later letting us know the claim was still under review. It's nice to get an update so you don't think nothing is happening. Once the claim was final we received an email explaining the decision and received reimbursement by direct deposit shortly after. The whole process as very simple and not stressful at all! "
- INSURER: Pets Best
- VETERINARIAN: Animal Medical Center
- POSTED: 11/18/2024
- BY: Terri
- BREED: Other Mixed Breed
- AGE OF PET: 0 - 3
4
out of 5
Pet claims review
At, first I didn't understand how to make a claim. Customer service walked me through the process. Now, it takes no time. Last, the only thing that would make the process easier is if my animal clinic did the claim instead of me. I would like to address the process of the claims. Those who think the process is too long; never worked in the medical field before. I think the process is faster than human medical claims and only because I have worked in the medical field and did claims before. So, keep up the good work. For those who claim is too slow. Try creating your account online and make your claims that way. It is faster than any other way.
- INSURER: MetLife
- VETERINARIAN: North Airline Animal Hospital
- POSTED: 11/07/2024
- BY: Nancy
- BREED: Cavapoo
- AGE OF PET: 0 - 3
1
out of 5
Horrible Coverage with Pets Best
Do not waste your time with this company. I started my new puppy on this insurance at 5 months old and my first (3) claims were denied due to "pre-existing conditions". Each claim took over 1 month to even get an email back which was apologizing for the delay and they all just provided the same rejection response. After trying to file an appeal for the last claim I just received an email saying they are terminating my coverage the following day. Horrible response time, customer service and overall experience with PetsBest.
- INSURER: Pets Best
- VETERINARIAN: Metairie Small Animal Hospital
- POSTED: 10/24/2024
- BY: Travis
- BREED: Great Pyrenees
- AGE OF PET: 0 - 3
2
out of 5
PB Takes your premiums but rarely pays
I am not really happy with Pets Best. I pay a lot in premiums, but it seems nothing is covered. When they do cover anything, it is only a partial coverage and that is applied to the deductible. With only a small "covered amount" applied to the deductible, it is almost impossible to meet that deductible. The return on investment is low to nonexistent. With that said, I am sure that if there was a major illness or accident, that this insurance would be invaluable. I will keep this insurance for now and presently supplement this policy with a program through my vet's office.
- INSURER: Pets Best
- POSTED: 06/15/2024
- BY: Trampas
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
5
out of 5
Absolutely the best service!
My boy File' had 13-15 stones removed at a really young age. The doctors and all employees at Chateau Vet were so good to him. He was back and forth to the clinic over a 3-week period, and we never felt like a number. They call us by name as soon as we enter the building. Met Life Pets has been a life saver! I have never had a claim denied. I will never trust my boys to anyone else. THANK YOU, CHATEAU VET AND MET LIFE PETS!!!!
- INSURER: MetLife
- VETERINARIAN: Chateau Veterinary Clinic
- POSTED: 11/28/2023
- BY: Debra
- BREED: Dachshund, Miniature Short Haired
- AGE OF PET: 0 - 3
5
out of 5
Verified
Definitely recommend trupanion
Had some issues at first with our claims because of paperwork error. Once we discovered what was the problem trupanion worked quickly to resolve and paid Lulu's claims. Lulu now requires monthly vet visits for the rest of her life and quarterly visits to a eye specialist. It a great relief to know we can provide her with the care she needs with our partner trupanion. Trupanion is the real deal a tip just make sure you include all vets and clinics your pet has ever been to when submitting claims. Now that we have everything in order our claims are literally paid the next day. We will be forever grateful to trupanion for helping Lulu save her sight.
- INSURER: Trupanion
- VETERINARIAN: Joor Road veterinary hospital
- POSTED: 11/10/2023
- BY: Jamey
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 0 - 3
1
out of 5
Don't believe the posivie reviews
After submitted five claims over six months and having them all rejected, I realized that this was a premium-collection company, not an insurance company. I was conned and I accept that. However, two weeks after advising them I was cancelling the policy I received a notice that they were raising my monthly premium. Reason: dog is a "shepherd mix" and not a "mixed" breed, as i indicated when I signed up--of course, shepherd mix was not an option. I can't say if pet insurance is a scam generally, but if you're shopping for coverage, I'd pass on Embrace.
- INSURER: Embrace
- POSTED: 09/09/2023
- BY: Lawrence
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
5
out of 5
Verified
5
out of 5
Verified
1 comments
POSTED: | BY: Michele
Agreed 100%. At first I was totally confused but now that I know what they require for a claim (which is only a detailed paid invoice) and that visits SOAP notes, it’s very simple. I think some don’t want to put in the work of collecting the original info so they get snagged up. I took my dog to the vet on Friday.. he received a check up, 2 annual shots and the oral bordetella and 4 heart worm/flea tick preventative. Everything was covered at 80%. Had my check by Thursday the following week!