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story: "I've had Pets Best insurance for both of my Cavaliers for almost 3 yrs. It's amazing how fast the reimbursement process is accomplished. I have 2-3 claims a month bc one of my dogs has a heart condition. I've only had difficulty with one claim and that was because my Vet repeatedly neglected to send the information requested. Pets Best was in no way at fault for the difficulty and tried numerous times to get required information. I would choose this insurance over and over. They cover the conditions/issues they say they will. It really is the BEST!

This company basically just steals your money every month for the premium and denies any claims you make, regardless of what they are. My dog had an ear infection, a fluke accident, and they denied the claim because they said it was a pre-existing condition. I don't understand how an ear infection is a pre-existing condition and even had my vet write a letter stating the exact cause of the ear infection and how it just happens in dogs from time to time, it wasn't caused by anything he's ever had previously and they denied both my appeal forms. They are greedy, won't pay for anything, and make the entire process horrible. There is no one to even call about discussing a denied claim, their call center doesn't know anything and can't give you any information as to the reasoning for the denial. They said there is no way to contact the appeals team directly which is just ridiculous. Do not get insurance with them, they deny everything and do not care about your pets, just making money off of you.

Big thanks for allowing peace of mind during a rough year with cancer and recovery with our sweet boy. I recommend everyone have pet insurance and Pets Best was amazing.

Getting a Pets Best insurance policy on our puppy when we got her has been one of the best decisions we made. It has helped us be able to provide outstanding vet care for her despite trying times. Having this policy on her allows us to let her live life to the fullest without extra worry about how we would pay for a surgery should the need arise.

"We got our Pets Best insurance via a link from Progressive Insurance after seeing this as an option from our local Humane Society in Louisville, KY. The experience from start to finish, and then to filing our first claim for the very first vet visit was, quite simply, flawless. Very well done and I would highly recommend Pets Best to every pet owner."

Pets Best is the easiest and most responsive insurance we have dealt with. We could not be more pleased !

Pets best- we got your claim if we need anything we’ll contact your vet. Weeks later: claim denied! On investigating, they contacted wrong vet (how?) and never got a response and denied the claim! Never contacted me just put it in the claim that it was denied for lack of supporting documents. This is a six month old puppy with his first ear infection! All clearly stated on original docs provided with claim, as well as the vet who treated him. Now almost two months later, still dealing with this claim. I will be finding a different insurer

We bought Pets Best insurance for our 4 month old GSD puppy the day we adopted him. He developed intermittent lameness around a year old. U of I veterinarians examined him and he has CCL tear and we have him scheduled for surgery in January 2025. Pets Best denied the claim as PREEXISTING. We are still working with them to get their denial changed along with the help of the veterinarians. They have been reported to the BBB for falsely denying claims by many customers.

As usual, Pets Best, reimbursed my claim in a timely manner. I was kept informed through out the process. I have one very healthy Cavalier and one not so healthy Cavalier. This particular claim required more information from UT Animal Hospital and i still received my reimbursement in a timely manner. I have this insurance for 3 yrs for 2 pets and I am extremely pleased with Pets Best.

I have a Bichon/Shitzu (8 yrs) and Havamalt (3 yrs) Both have environmental allergies. Both have been insured by Pets Best since they were puppies. I have found that if I provide the correct paperwork, they process claims quickly and with little fuss. If I need to call about something, their customer service folks are professional, polite and helpful. I would recommend Pets Best to anyone.