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My dog suffered a serious injury which affected his ability to walk, and to have a good quality of life. The cost of the surgery was thousands of dollars. Where most people would have to say goodbye to their pet because of the cost, we didn't. We didn't even have to consider it. Our dog had two surgeries and is on his way to a better life and PetsBest reimbursed us within 2 weeks both times. We have had Pets Best for our pets for years and we are so grateful the only choice we had to make about our dog's injury was what day to get his surgery. THe claim process is so simple, the communication during the process is consistent and the rates are affordable. We have 7 pets covered by Pets Best and its the BEST decision anyone can make when it comes to caring for your pets.

I never imagined my sweet puppy would have a very rare condition. If it weren’t for PetsBest insurance, she would not have a long life because treatment would be out of our budget.

I had two large bills related to removing and testing masses on both my senior dogs, and Pets Best gave excellent coverage, and was quick to determine the outcome of my claim and to deposit reimbursement. Many of my bills since I've had the insurance (which has been a little over a year now) have been for pre-existing conditions (and not covered,) so it was really nice to finally feel like the insurance is paying off, bigtime.

I took my Keira in for wellness exam, testa and vaccines. I simply submitted my paid invoice to Petsbest online, and in less than a week, funds were in my bank account. Super easy and stress free.

Very quick response. The explanation of benefits broke everything down perfectly.

It is very easy to make a claim with Pets Best. Many claims are reimbursed. When they are not, clear and reasonable explanations are provided to explain why the claims aren't covered.

We lost two dogs within months of each other. Pet insurance was a must. I'm happy that we decided to go with Pet's Best.

My Millie and I could not have survived the past year without her Healthy Paws Pet Insurance. She's faced some pretty life-threatening issues more than once resulting in the need for repeated emergency hospitalizations, tests, procedures, medications, and on-going therapies and medications. Knowing that she was covered by the Healthy Paws plan allowed us to make sure that Millie received and continues to receive the health care that she needs to survive and thrive. I always recommend that my friends and relatives purchase a pet health insurance policy, and I happily share our Healthy Pets stories.

I wasn't a policy holder for very long, but I must say that I was quite impressed with Pets Best when it came down to claims, explanation of benefits, and being every bit what I would expect an insurance company to be. My dog became ill suddenly - it was barely seven days time from the noticing she wasn't eating much to holding her while she drew her last breath. I was devastated - we didn't know what was wrong with her and her health declined so rapidly that we couldn't even run the testing needed to determine the problem without killing her…that feeling of utter despair of seeing her in need and not knowing what was wrong coupled with not being able to do anything about it is something I hope no one ever has to experience. So as one could imagine, I wasn't looking forward to having to deal with the claims and handling the insurance, but Pet's Best made it hassle-free. I used the app and uploaded my documents for four claims in less than an hour without having to speak or explain anything to aynone. I received an email confirmation for each one when it was received the next day, and was notified again a few days later by a message confirming that Pet's Best had all that they needed from me to proceed. The piece of mind this provided me was priceless and I really appreciated the communication with them - straight forward, not complicated.or time consuming - I even received an email within 5-6 days apologizing for the time it was taking to process the four claims, which was helpful again in managing the stress of having drained our savings in our futile attempt to help our friend. I had even forgotten to cancel the policy and didn't realize it until I had been charged for the third month, and all it took was a 45 second conversation with an Pet's Best customer service rep to have my policy cancelled, my payment refunded, and the previous month's payment pro-rated and also returned. It has been two weeks today, and I just received the email this morning that my claims are finished and telling me when I should receive my payment. Thank you for making it easy to be a customer! When the time is right and an addition to the family is made, I will be using Pet's Best again."

They will deny every claim that has to do with diarrhea or vomiting if your dog had ANY GI issues before your policy started. Plus, claims take forever to go through.