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We lost two dogs within months of each other. Pet insurance was a must. I'm happy that we decided to go with Pet's Best.

My Millie and I could not have survived the past year without her Healthy Paws Pet Insurance. She's faced some pretty life-threatening issues more than once resulting in the need for repeated emergency hospitalizations, tests, procedures, medications, and on-going therapies and medications. Knowing that she was covered by the Healthy Paws plan allowed us to make sure that Millie received and continues to receive the health care that she needs to survive and thrive. I always recommend that my friends and relatives purchase a pet health insurance policy, and I happily share our Healthy Pets stories.

I wasn't a policy holder for very long, but I must say that I was quite impressed with Pets Best when it came down to claims, explanation of benefits, and being every bit what I would expect an insurance company to be. My dog became ill suddenly - it was barely seven days time from the noticing she wasn't eating much to holding her while she drew her last breath. I was devastated - we didn't know what was wrong with her and her health declined so rapidly that we couldn't even run the testing needed to determine the problem without killing her…that feeling of utter despair of seeing her in need and not knowing what was wrong coupled with not being able to do anything about it is something I hope no one ever has to experience. So as one could imagine, I wasn't looking forward to having to deal with the claims and handling the insurance, but Pet's Best made it hassle-free. I used the app and uploaded my documents for four claims in less than an hour without having to speak or explain anything to aynone. I received an email confirmation for each one when it was received the next day, and was notified again a few days later by a message confirming that Pet's Best had all that they needed from me to proceed. The piece of mind this provided me was priceless and I really appreciated the communication with them - straight forward, not complicated.or time consuming - I even received an email within 5-6 days apologizing for the time it was taking to process the four claims, which was helpful again in managing the stress of having drained our savings in our futile attempt to help our friend. I had even forgotten to cancel the policy and didn't realize it until I had been charged for the third month, and all it took was a 45 second conversation with an Pet's Best customer service rep to have my policy cancelled, my payment refunded, and the previous month's payment pro-rated and also returned. It has been two weeks today, and I just received the email this morning that my claims are finished and telling me when I should receive my payment. Thank you for making it easy to be a customer! When the time is right and an addition to the family is made, I will be using Pet's Best again."

They will deny every claim that has to do with diarrhea or vomiting if your dog had ANY GI issues before your policy started. Plus, claims take forever to go through.

Very easy to use. Customer service was very helpful with the ONLY 1 time I needed to speak with someone. Thanks Met!

I’ve tried other insurance before I came across MetLife Pet Life. I couldn’t be more happier choosing them. Their claim process is very easy. They are available when you call. They explain everything so you can understand they also send updates frequently via email and best of all they direct deposit your refund fairly quickly. I will highly recommend them to anyone.

I am very pleased with my insurance coverage with Pets Best. I purchased the Wellness and the Illness coverages to make sure my little girl gets the best treatment. I chose the 90% reimbursement and no limit on the regular coverage, at less than $100 a month my girl is completely covered from head to tail. Pets Best paid my claim fast, their service is awesome, their people are wonderful, helpful, courteous and friendly. All of which makes for a great experience when you have to use your insurance. I will keep Pets Best. It is definitely one of the best insurance carriers for animals. If anyone needs insurance for their pets, you should check out Pets Best.

Met Life has provided me excellent coverage for my two beagle mix dogs. They have excellent costumer service.

Had a late night emergency with a follow up appointment the next day with our vet. Easy to file the claim. They notified me that they needed further information from both places due to the invoices not having enough information on the diagnosis. It took about 6 weeks to get my payment from them which I feel is not unreasonable. Highly recommend if you have a high energy working line breed. The cost of this one claimed covered the cost of his and his sisters yearly premium for this year.

My cat ate part of a silicone bread wrapper tie shaped like a cat with a tail. He ate the head. I had thoughtlessly left a loaf of bread on the kitchen counter and he got to it! After a few days, he became sick. I took him to VCA and then to Care hospital. He had surgery to remove the silicone and is home now and doing fine. My 24 Hour Pet Watch insurance took care of the two claims in good time and paid properly. Thank you.