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We have been taking our goldendoodle to first the Sploot Logan Square location and recently to their Clybourn location ever since we adopted him about a year ago. I looked around for pet insurance and my job offered it through MetLife and decided to take a chance. I have not had any issues with submitting claims and so far, it has been easy, and the process is really quick. I would highly recommend and will be using them again.

I adopted my dog in 2018 and signed up with Healthy Paws right away. The coverage is excellent and submitting claims is so easy! I have a big dog who developed hip dysplasia and supraspinatus. Healthy Paws has covered everything I need to help keep him feeling his best. Without Healthy Paws Insurance it would be really difficult financially to keep him so comfortable. I'm so grateful to them for providing such an amazing service. My boy is going on nine years old and this morning we walked almost 4 1/2 miles! This is a great company!!

Several of our claims went through fine, others not so much. If you don't provide the documentation they require (any piece thereof), they reject the claim with only at best a vague description of what they think want. In our experience Customer Care (email) has been exceptionally slow in responding, ridiculous in some of their communications, and overall just completely unhelpful. All our claims are from the same Vet. All wellness. Nothing weird or unusual, just normal stuff. It's hard to understand. On one claim, the web portal did nothing but generate a cryptic error when we tried to upload additional documentation (a jpg). One day we get an email from Customer Care requiring another piece of documentation and an hour later we get notified the claim's been closed from inactivity????? Sadly truly and shockingly unreal. We obviously do not recommend Pets Best.

Unfortunately my dog at a foreign object and needed major surgery. My wife and I were worried about the coverage and maybe getting push back from insurance company, But in a matter of a few days i got approval from them on the medical bills no question asked. It was great as we shifted our focus on our beautiful dog's recovery. Thank you Healthy Paws! Highly recommended!

Our policy with Healthy Paws enabled us to provide a life saving surgery for our fur baby Bennet. Words can't express how grateful we are to Healthy Paws and their fantastic team for keeping him with us for many years to come! Claims are easy to file and paid quickly via direct deposit for covered illness and injury care including testing costs and medications. Bennet is our second covered fur baby to be covered by Healthy Paws and I recommend this to everyone I know who welcomes a pet into their home.

We’ve made a number of claims ranging from getting tests for hip dysplasia to an allergic from eating a bee to an eye infection and have had zero push back or issues. They’ve processed our claims quickly, too, which was a big surprise.

i honestly thought this was a waste when we signed up for it. however, we have made a couple of claims and everything has gone just fine! they have covered what they say they will cover. here's a tip for some people on here. ACTUALLY READ your documents! if you provide the requested information how they need it, you will not have any surprises. simply ask your vet for the SOAP notes, attach it with your receipt and PROOF that you actually paid for it and you will be fine. sure, there is a waiting period....its outlined in the plan documents along with pre-existing conditions. Here's another tip! get your pet seen by a vet after getting the insurance for a complete checkup. that way you and everyone else will know what conditions already exist. In fact, MetLife even SUGGESTS this from the beginning. READ and follow instructions and you are good to go. i have no complaints. claims process is super easy. download app, use app to take pictures of receipts, upload SOAP notes, let them do their jobs, app will update you on progress. done.

Fabulous pet insurance! Have been with them since I got two puppy pug brothers in 2012. Lost one last year, and they were extremely kind and compassionate in noting my loss. Have accumulated significant vet bills over the years and especially recently because my dogs mean everything to me. Healthy Paws has a very slick, easy online claim submission process and communicates back very quickly via email. Claims have been adjudicated and direct deposit made to my bank account astonishingly fast! A couple of days! I finish by saying I wholeheartedly recommend pet owners go with this company for peace of mind that you can get and afford the best possible care for your beloved pets!

We have been clients of Healthy Paws insurance for many years - with policies for our cats and our dogs. I initially purchased the policies as a safeguard in case of serious injury - mostly because of our young, active dogs! We really didn’t submit our first claim until our animals were more advanced in age but, even so, it has been very worthwhile. Our elderly cats had some end of life care that was supported and now our aging dogs are also benefiting from our coverage. For one of our dogs, in particular, we had to seek diagnosis and treatment from a neurologist and we have ongoing therapies that must be carried out for the rest of his life. I have been so impressed by the extent of what our policy covers and by the prompt reimbursement we have received. Our policy has allowed us to provide our pets with quality care that has led to improved quality of life for them. Customer service has also been stellar. I’m very satisfied with our experience with this company.

They are a great insurance .no problems submitting a claim