Keep Looking "Pets Best" is not the Best
I have had the same insurance for my wonderful dog for his whole life. "Pets Best" insurance leaves a lot to be desired, the application does not work at it should and you will need to use the website for any clams. The option to contact the company by phone means waiting for hours with no response. I have a healthy dog but even the yearly appointments are not fully covered. Keep looking you can find better the "Pets Best."
- INSURER:
Pets Best
- POSTED: 09/26/2024
- BY: Jenna
- BREED: Rat Terrier
- AGE OF PET: 4 - 6
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certainly not the best
total harrassment of a claim I filed, the company had processed the same type of claim before. they now wanted every single piece of paper from the clinic we use
The last claim, which they had also paid before took 2 1/2 months to process
Not the best!!
- INSURER:
Pets Best
- POSTED: 09/26/2024
- BY: stormi
- BREED: Labrador Retriever (Black)
- AGE OF PET: 7 - 10
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TERRIBLE
continued harrassment over material I had already submitted, asked for MORE
ridiculous!!!~!
- INSURER:
Pets Best
- VETERINARIAN:
Sun Valley Animal
- POSTED: 12/23/2023
- BY: stormi
- BREED: Labrador Retriever (Black)
- AGE OF PET: 7 - 10
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BEWARE—Total Rip Off
We’ve had HP for 7 years…never filed a claim. We filed a claim recently for allergy treatment. Rejected initially as a “wellness visit”. Revisited after I complained. One week later premium increased from 250 to 550 a month.
- INSURER:
Healthy Paws
- POSTED: 07/22/2023
- BY: Shirley
- BREED: Bernese Mountain Dog
- AGE OF PET: 7 - 10
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Always a catch
I’ve had this insurance for one of my dogs for years. They don’t pay for exams yet their premiums are no different than other insurance companies. They refused to pay a claim stating it was wellness that I submitted as there was a possibility of parasites again. I filed an appeal and they still refused. I’m just not sure pet insurance is worth it anymore. They always find a way to deny claims. I would not recommend this company.
- INSURER:
Healthy Paws
- POSTED: 07/10/2023
- BY: Sharlene
- BREED: Samoyed
- AGE OF PET: 7 - 10
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Used to be decent
I’ve had Pets Best for many years with my dogs. They always processed their claims within 10 days. Now it takes about 39 days to process claims. They claim approval rate isn’t bad but the turn around time is unacceptable. Avoid if you can
- INSURER:
Pets Best
- POSTED: 07/10/2023
- BY: Sharlene
- BREED: Samoyed
- AGE OF PET: 4 - 6
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Great explanation in full detail
I was happy on how well the agent explained everything in full detail to me
- INSURER:
Trupanion
- POSTED: 06/10/2023
- BY: Deann
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Because Trupanion has changed in my opinion claims taking to long refused claim because puppy had problem 3 days prior to the 30 day period .
Because Trupanion has changed in my opinion, claims taking to long , refused claim because puppy had problem 3 days prior to the 30 day period .
- INSURER:
Trupanion
- POSTED: 05/19/2023
- BY: Mary
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
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Service provided my customer service agent was fantastic!
Service provided my customer service agent was fantastic! Everyone that I have had the pleasure of dealing with on this question and prior questions have always been very helpful and friendly.
- INSURER:
Trupanion
- POSTED: 05/17/2023
- BY: Richard(Rick)
- BREED: Mixed breed
- AGE OF PET: 4 - 6
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1 comments
POSTED: | BY: Healthy Paws Customer Service
Shirley - We truly appreciate you being part of the Healthy Paws family for over 7 years. We're glad that out team was able to correct the error and process your claim. Annual reprices are scheduled once a year on the policy's anniversary date for all policyholders and insurance regulations require that we send out a notice to our clients whenever there is a plan change. It was coincidence that you received the plan update email after your claim was processed. We understand your concern and would be happy to review your account and discuss your pending premium increase with you in greater detail. Please call us at (855) 898-8991 and we will gladly answer any questions you have regarding the factors that went into your premium increase.