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Very pleased with this insurance. We have had health issues with our puppy since we got him at 4 months and MetLife has been excellent with paying almost all of our claims in a timely manner. I have had to provide some additional information from our vet on occasion but now I know what to ask for before we leave the vets office. I am also just learning about the 60 to 90 day rule about submitting a claim which they do not make you aware of up front. Otherwise pleased with overall service and would recommend this insurance.

Very friendly, courtesy, and very gently with my little girl

I have had no issues with Metlife Pet. Claims have been handled in a timely manner with maximum reimbursement. Only thing that hold be included is microchipping since that is highly recommended. We got our malamute at almost 4 months old and he had continuing problems with parasites and required treatments over 3 months. Vet said it might have bn the warm weather where he was born not killing off the worms. Metlife paid all the claims and has continued to provide excellent claim service. I would recommend them over other providers that I've had.

My dog had a weird eye thing going on the night before my son was to have surgery, all the nerves... it was SO nice that I didn't have to make a choice on whether to take him to the vet that night (emergency vets are expensive and I swear mine only gets sick at night or on a holiday/weekend) and I could have peace of mind going into my sons surgery the next morning! The yearly payment for pet insurance is worth that peace of mind EVERY TIME!

I have been very happy to have pet insurance for the entire 6 years of my dog's life! She's an active dog who spends a lot of time outside and the worry about an injury is always in the back of my mind. I have peace knowing that if something big comes up, financially I am covered. I have submitted many claims and the process is easy and fast! I will have it for all my future dogs.

Our first year having this insurance on our new Labrador puppy has been good. Claims are now processed more quickly than they were when we first got the policy, instead of 4 weeks, our last claims were about 24 hours. Just got our renewal and the change in premium was no big deal compared to our other dog on an insurance. That insurance has risen every single renewal. My only complaint is the Best Wellness Plan that covers vaccinations, spay/neuter etc. i misunderstood the amount they cover as “per” vax not commutative. Thought it would be a good investment for all the puppy vax they get the first year. Well, it tops out at only $50 total, not $50 per vax., I dropped this coverage at renewal. Otherwise happy with the policy.

I recently switched from another insurance company that I had been with since my dog was a baby due to cost of premiums. My dog had no previous diagnosed disease beyond a cough when he was 4 months old. Our first claim was for a cough and decreased recovery rate after exercise. I was concerned there would be an issue with the claim, but Pets Best processed it within 5 weeks, including the review of the medical records I had sent them. Very happy with the experience!

I submitted a claim 3 weeks ago and they finally just got back to me today and denied my claim. My dog got started on a medication while on the insurance for joint pain. I tried to submit it to get some money back as it is an expensive medication. They denied it because the pet had to of had pain prior to that visit. Anything prior to that visit wasn’t covered under my insurance then it had to be a pre existing condition. So they won’t pay for the pills because they are just assuming she was in pain prior to that visit. Pretty shady if you ask me. Because I just started noticing that day she was walking weird. But I guess they can assume anything to get out of paying of course. Oh if you want to submit an appeal to get the claim reprocessed again, you have to have your vet fill out the form and send it back to the insurance company. Idk about you but I live in a very rural location and my vet covers 3 different small towns. So for him to take time out of his day to just fill out a form that will probably get denied again is a waist of his time and mine. Also got told on the phone by customer service claims (as an example) - explained that a ACL tear also can be counted as a chronic pre existing condition because the muscle can break down over time. There for that would have started before insurance. So they are really weaseling through the fine print. Sad to say health insurance insurance is better than this and that ain’t saying much.

Our young rescue dog suddenly developed a neurological issue requiring many visits to specialists and a high level of care. He is living his very best dog life thanks to Pets Best - it allows us to give him treatments and care we would not be able to afford without this insurance. Everyone is always helpful and the claims process is very easy.

Because it’s a great pet insurance company when you talk with staff over phone you can hear in their voice they love their jobs??and customer service is amazing!!!