Don’t bother with MetLife pet insurance
I submitted a claim 3 weeks ago and they finally just got back to me today and denied my claim. My dog got started on a medication while on the insurance for joint pain. I tried to submit it to get some money back as it is an expensive medication. They denied it because the pet had to of had pain prior to that visit. Anything prior to that visit wasn’t covered under my insurance then it had to be a pre existing condition. So they won’t pay for the pills because they are just assuming she was in pain prior to that visit. Pretty shady if you ask me. Because I just started noticing that day she was walking weird. But I guess they can assume anything to get out of paying of course.
Oh if you want to submit an appeal to get the claim reprocessed again, you have to have your vet fill out the form and send it back to the insurance company. Idk about you but I live in a very rural location and my vet covers 3 different small towns. So for him to take time out of his day to just fill out a form that will probably get denied again is a waist of his time and mine.
Also got told on the phone by customer service claims (as an example) - explained that a ACL tear also can be counted as a chronic pre existing condition because the muscle can break down over time. There for that would have started before insurance. So they are really weaseling through the fine print. Sad to say health insurance insurance is better than this and that ain’t saying much.
- INSURER:
MetLife
- POSTED: 08/07/2024
- BY: Sue
- BREED: German Shepherd
- AGE OF PET: 4 - 6
Did you find this review helpful?
Yes
No
Best decision we ever made!
Our young rescue dog suddenly developed a neurological issue requiring many visits to specialists and a high level of care. He is living his very best dog life thanks to Pets Best - it allows us to give him treatments and care we would not be able to afford without this insurance. Everyone is always helpful and the claims process is very easy.
- INSURER:
Pets Best
- POSTED: 11/15/2023
- BY: Rosanna
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
Did you find this review helpful?
Yes
No
Because itâs a great pet insurance company when you talk with staff over phone you can hear in their voice they love their jobs??and customer service is amazing!
Because itâs a great pet insurance company when you talk with staff over phone you can hear in their voice they love their jobs??and customer service is amazing!!!
- INSURER:
Trupanion
- POSTED: 05/25/2023
- BY: Denise
- BREED: Olde English Bulldog
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Recommend trupanion
It was easy and everything was explained very well.
- INSURER:
Trupanion
- POSTED: 05/22/2023
- BY: Pam
- BREED: Mixed breed
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
So far, so good.
Signing up was easy. Iâll reserve a higher number if and until I need to use this service.
- INSURER:
Trupanion
- POSTED: 05/18/2023
- BY: Kathy
- BREED: Pembroke Welsh Corgi
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Easy to understand & quick reimbursement
The claims process is SO easy and even better- reimbursement is very quick!
- INSURER:
Trupanion
- POSTED: 05/02/2023
- BY: Meg
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Best customer service in the industry!
Best customer service in the industry!
- INSURER:
Trupanion
- POSTED: 04/29/2023
- BY: Larry
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Good experience
It was very easy to submit a claim and to get reimbursed!
- INSURER:
Trupanion
- POSTED: 04/26/2023
- BY: Martha
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
