Find and read reviews with confidence

I can't tell you how happy I am that I purchased insurance on my fur baby from Healthy Paws. For a very modest monthly cost, they have paid thousands of dollars when she needed surgery and other services. Their response time is amazing! It really helps when you're worried about your pet, that you don't need to worry about how to pay for it. It was one of the best investments I've made.

Took puppy to get shots and received paperwork. Uploaded the docs into my account in the portal and 5 days later, received a reimbursement. Thank you!!

They are a good, responsive group. I had a few instances of working with a customer service agent on the phone and they quickly resolved my issue. Claim filing is easy, the benefits are explained and reimbursement is quick. Only con is that they are expensive, but I did the top tier plan, which is worth it, especially if you have a senior dog.

Our Gracie got mildly sick just before a weekend, and we thought she'd be at least ok to wait until Monday to call our vet. However at 4am Sunday morning she became much sicker so we headed to Urgent Vet. Her symptoms suggested she could have an obstruction but thankfully none was found and she was treated for gastroenteritis. The bill was high! I submitted it the next day, and within 2 days was emailed my explanation of benefits. Even after the deductible, we were reimbursed for a signifcant portion of the bill, and received a check in the mail a few days later. Thank you Pets Best

So far, this has been really beneficial for my dog! The app is easy to use & its easy to submit a claim. The only downsides are, 1. They didn't tell me that I had to submit a years worth of vet info into the portal or online when we initially get the policy. I had submitted for a claim when we purchased Simparica Trio & it was stating it needed more information, but wasn't listing what was needed. I highly suggest for them to make an update on that process. 2. It takes a long time for them to process claims. I submitted my most recent claim on 11/2/24 and we just received the approval yesterday 12-3-24 & it will take an addtl 2-3 business days for the payment to post to our bank account. But I have not been denied for any claims. We purchased this over the phone & customer service was amazing. I've even had to call in a couple times and the customer srevice both other times were amazing as well, US based customer service too! My husband is a first responder and they give discounts which is also a plus. Overall, I would purchase this again for my dog, but they definitely have a little tweaking to do.

Joined for 2 months now and 1st Claim Petsbest paid $0. TIME TO CANCEL THEM

you helped to save Becca's life

Worst customer service ever!!!

"I've had Pet's Best insurance since 2017. They are a stellar company. Last year my dog was diagnosed as diabetic, and earlier this year he lost his sight completely due to cataracts from the diabetes. Three weeks ago he had cataract surgery and he can now see again. Pet's Best has paid the claims promptly and completely, and thanks to them I was able to get the surgery my dog needed. I really can't recommend them highly enough. I have had surgeries for my dogs in the past and Pet's Best has always paid the claims promptly. Also, having free access to Whiskerdocs has proven to be invaluable. If it wasn't for them, I would not have known to take my dog to an Internal Medicine Specialist to regulate his diabetes - which the primary vet was unable to do. Whiskerdocs has been an excellent resource."

This company is amazing! Everything handled quickly and professionally! I’m a happy long time customer.