5
out of 5
Find and read reviews with confidence
With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.
We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.
Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.
1
out of 5
1
out of 5
Absolutely Horrible Pet Insurance
I placed my first claim on 7/22/24. I provided ALL the medical documentation I have for my dog. I called after two weeks of hearing nothing and they stated I needed to submit all the medical records when I did. Then, they stated they are missing 2022. I explained she didnt go and I pushed her vaccines back and they are landed in Jan 2023. The gentleman said it wasn’t a problem. Here we are two weeks later and my claim is still saying i need to provide all medical records. Outrageous. I will be calling them again in the morning and demanding a refund for the two months I have paid for with no action and I’ll be cancelling my plan
- INSURER: Healthy Paws
- POSTED: 08/14/2024
- BY: Brittany
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
1
out of 5
PetsBest is horrible all around!!
PetsBest makes false statements on their website just to get clients. They are not the fastest company at processing claims, as I have over 8 years with another pet insurance company proving PetsBest month+ long waits at processing claim is NOT the fastest! Their employees are unqualified for the proven fact they tried denying my claim that the pets name and and service dates where not listed on the invoice.....WHICH THEY CLEARLY WERE!! Their staff members can be rude and will hangup on you and when you try to get the name of the rude employee that likes to hangup the phone, you are refused that information and refused to be connected to that person. PetsBest does not have adequate trying for their employees, making the statement on their website about having well trained staff another false statement. They also do not post real representation of customer ratings, making them deceive clients to get more business. I would NEVER recommend such a deceitful, lying and corrupt company to anyone!! Do your research and def. do not choose PetsBest!!!
- INSURER: Pets Best
- POSTED: 11/01/2023
- BY: Mike
- BREED: English Bulldog
- AGE OF PET: 0 - 3
3
out of 5
Improvement
The first 6 months they were terrible.Lately when you call you get a pleasant person who speaks English.I insure 3 dogs with them …a few claims and I thought they would choose not to renew …they did renew with no premium increase- and gave me an additional $500 of insurance @ no charge.Keep it up met life
- INSURER: MetLife
- POSTED: 08/24/2023
- BY: Anna
- BREED: English Bulldog
- AGE OF PET: 0 - 3
5
out of 5
Excellent customer service …Tesha Fundora
Tesha is excellent!!! I’m new with MetLife. I was getting frustrated with submitting a claim. I was lucky enough to get Tesha I have not had a problem since Tesha’s assistance. As long as Tesha is employed with MetLife I will be a loyal customer
- INSURER: MetLife
- POSTED: 07/10/2023
- BY: Sue
- BREED: Yorkshire Terrier
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
Easy and speedy service!
It was easy to chat with someone via messaging and also a live person. They also made it easy for me to submit the claims and reviewed and decisioned them quickly
- INSURER: Trupanion
- POSTED: 03/21/2023
- BY: Julie
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
Trupanion made me smile
After filing my claim yesterday, I received a response today. Trupanion covered what they said they would cover, quickly and efficiently. But while this quick response made me smile it’s not what brought tears to my eyes. It was the comment,”Give Milo some extra love for us.” Those caring words written by a stranger assured me that out of all the pet insurance companies I picked the right one.
- INSURER: Trupanion
- POSTED: 02/22/2023
- BY: Patricia
- BREED: Cairn Terrier
- AGE OF PET: 0 - 3
5
out of 5
Claim
ASPCA is absolutely customer friendly. They go out of their way to answer any questions I have. And it is so easy to submit a claim on line. I highly recommend ASPCA pet insurance. It will pay for itself each year.
- INSURER: ASPCA
- POSTED: 02/20/2023
- BY: Keith
- BREED: Welsh Corgi-Pembroke
- AGE OF PET: 0 - 3
1 comments
POSTED: | BY: The Healthy Paws Team
Brittany - We’re sorry for your frustration during the processing of your claim. As you stated in your review, medical records had been sent, but our customer care team inadvertently missed those being in the previous Healthy Paws account you had canceled, not in your current account. Now that we have those records, your claims has been opened for processing.