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When i asked why they would not cover my $800 invoice from my vet for my dog who was diagnosed with pancreatitis they told me my dog had a pre-existing condition when he did not. I asked why they said that and they said because i told the vet he was sick the with the sicknees the night before. What the ?? Also it took them over a month to determine this bull

I can not say enough positive things about MetLife pet insurance. I did a lot of researching before purchasing insurance for my kitten. We had a pretty significant injury shortly after insurance kicked in (apparently no waiting period for emergencies). It took awhile to get approved but it was well over $1000, so I understand why it took longer to process. I wasn’t even sure it would be approved but was hoping for the best. It was approved…. Phew! We went for a kitty well visit Thursday PM and the claim was processed and approved Sat AM. So what’s not to like? They process claims quickly, customer service was top notch when I did have a question, plenty of options when choosing a plan and found it to be very decent coverage at a very decent price.

I highly recommend HealthyPaws Pet Insurance for any pet parent considering health insurance. They have excellent customer services and an easy-to-use app. They provide plans to fit your budget, with provides excellent coverage, an easy-to-submit claims process, efficient review of claims, and extremely fast reimbursement. I highly recommend HealthyPaws for any pet parent considering health insurance for their pet!

We no sooner adopted our rambunctious puppy and got him established with Healthy Paws, than he had a freak accident involving a friendly game of tug with a large dog and broke the growth plate off his femur, requiring a total hip replacement. Healthy Paws was a Godsend. They never questioned a bill. Always processed our claims within 48 hours, and we always had a direct deposit payment 24 hours after that. I am not sure we could have given this beautiful puppy a chance for a normal life without Healthy Paws.

Our Alice has has some incidents over the years and health problems, and we are so grateful for Healthy Paws to help us cover her medical expenses. They are real humans on the other end of the claims, work well with our vet clinic when needed, and always resolve and reimburse within an incredibly timely window. I've recommended Healthy Paws to every pet parent I know for the last 7 years.

Very happy with Metlife. They were fast with my claim and if I had questions they answered them quickly. I'm very pleased that the only claim I had so far was for wellness visits and they paid very quickly.

I have a chocolate lab who is mischievous to say the least and full of allergies. We visit Dr Brad of Davis Animal hospital on a regular visit for his shots. It’s so easy , take a photo of the statement, upload and Bam. Check arrived about 5 days give or take a day or so. Highly recommend Nationwide to all my friends!

Our accident only ins plan covered basically everything BUT a 'cruciate ligament tear' which is basically the same as a torn ACL in humans. So b/c Beagles are more prone based on their stature, weight issues, etc etc blah blah blah... we had to pay out $4800/knee?!?!?!? I signed up for ins immediately after taking ownership of our pup & NEVER missed a darn monthly pymt EVERRR!! Typical insurance game... you need or responsible with taking out a policy for the "what-ifs" & then when those do happen in life there's ALWAYS some reason or excuse as to why you're NOT covered🙄 Ridiculous!

I submitted my claim on Saturday and was approved on Tuesday! Great customer service

I submitted an accident claim for my cat who was urgently seen for ingesting something. Pets Best didn't bother communicating to me during processing and took over a month to deny the claim. I even called customer service to ask what was taking so long and they indicated they needed ALL my cats records from the last year, despite me already uploading the SOAP notes. If I hadn't called i would have never known. I'm a new customer and not at all pleased with how they conduct their business. Poor customer service and they don't pay what you are covered for.