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PB has literally saved our dog’s life. Our dog was diagnosed with a challenging condition 5 months ago. We were able to move forward with treatment without delay thanks to our PB coverage. They’ve covered everything their policy said it would without harassing us or our vet for exhaustive information. Claims are easy to file from your phone. I have no complaints about PB and recommend them to everyone.

My Belgian Sheepdog, Sienna, was diagnosed with brain encephalitis last January and was in treatment until May. Pets. Best Was responsive in handling her medical bills in accordance with her her plan. She had a relapse of the encephalitis in October of this year. Although the response time for reimbursement had been slower than I would like, I am generally quite satisfied with how this company has responded. I would give them an overall rating of very good/excellent.

My dog started limping and took him in and it was determined after several vet and specialty vet visits, that he need surgery for a torn ACL. Pets Best processed the claim with no questions, just an itemized invoice. 2 months later, he started limping on his other leg. Yes, another torn ACL. I was worried that the insurance would not cover another claim even though it was on a different leg. But the claims process was just as easy. These are the biggest bills I've had with this dog and I'm SO glad I had insurance for peace of mind that I didn't have to worry about the costs, just the care.

The coverage is good and filing a claim was fine. The upload tool is a little broken but you can work around it. My biggest complaint is that the reimbursement timeline is unreasonable, especially when the bills are high and you're running up your credit card waiting for the money to come through. A month is just too long. I moved from Spot and they processed claims super quickly—miss them and lesson learned for next pet.

I thought the overall ease of filing a claim for our pet was simple and clear. The processing of claim was a bit long. Partially due I did not send in the pet's medical records with the claim. MetLife had to go back to vetenariam and request the files. That took an extra week. All in all it was a good claim processing and I did get some reimbursement.

I have had Pets Best insurance for a few years now covering my 2 dogs (currently aged 8 and 10). This year had been a rough year so far for both dogs. One has been diagnosed with a chronic illness and had an ER visit due to ingesting a foreign object. The other dog (who we adopted a year ago) was recently diagnosed with mammary adenocarcinoma and has had 2 surgeries so far and will be starting chemo in a few weeks. I have been submitting claims weekly for the past 2 months and though the wait time can be up to 4 weeks, I have received payments on all claims and they were directly deposited into my bank account. I have only had to call Pets Best once with questions and the customer service rep was very knowledgeable and helpful. My rates did go up significantly this year (as have my vet bills!) but they are in line with other pet insurance companies for the type of coverage I have and I believe it is worth it. I highly recommend Pets Best!

ASPCA was the best choice I could have made for our family & our furry baby. The claims process has been seamless, the customer care exceptional & the security of knowing my baby is assisted for any health issues that arise is priceless. If you don't have pet insurance for your fur babies, GET IT! Selecting ASPCA will be one of, if not the, best choice you could make.

5 starts except that the last two claims I submitted had an unknown error on the website and they could not be submitted to I had to manually fill out a claim form and email it in. Which is super easy, just annoying to go through the online process for it to not work. Besides that ASPCA has been great and well worth it.

I wish I had contacted the BBB and read their reviews before signing up with Pets Best. They are awful. I have had one simple claim in the past year since starting this policy. I was told when I signed up that claims are processed within 15 days. After 30 days for this claim, I started calling and was told that it is actually 42 days. No one could tell me if/when my claim would be processed. Every phone call to customer service involved 30 minutes + on hold. Customer service reps know nothing and are not helpful whatsoever. After repeated phone calls with no resolution and no end in sight, I opened a case with the BBB. Several days after that I received a letter from Pets Best letting me know my rates are increasing 45% at renewal next month. When I signed up I was told to set up direct deposit so claims would get paid out in 1-2 days. I did that, yet my payment took a week. I cancelled my policy the day my reimbursement hit my checking account. This is a horrible company and I am shocked they are still in business. Do not use this company! I will be sure to spread the word.

I cannot say enough good things about these people. My sweet boy, who has never had any real issues had an emergency surgery in February (a successful splenectomy). Then this month, we took him to the vet because he didn't seem to be feeling well, and after discovering lesions on his liver, we had to say goodbye to him three days later. This was the most difficult thing I've ever done, but having insurance gave us the peace of mind to have blood work done, an ultrasound done, a surgical consult, pain meds, and finally, Caring Pathways to come to our home so our Bodie could be comfortable and in familiar surroundings. Pet's Best covered what my policy said they would. We knew with the insurance that we could afford to get the information we needed to make the best decisions for our sweet boy. They handled it all quickly, and with compassion. I am so grateful.