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My company moved from Nationwide to MetLife this year and it has been a AWFUL experience. Its been 1 month since I filed my claim and I weekly get emails of them asking for more information on a simple straight forward short vet visit. They have medical records, charts, receipts and continue to ask for something new each week. No one has ever been available in their "Chat" online feature. Some how my plan is more expensive and the coverage is nonexistent. Would not recommend to a friend. The only reason Im giving a star is because the lady that set up my plan initially was very nice on the phone. It was all down hill from there though.

I have been a loyal customer of Pets Best pet insurance and Arroyo Veterinary Hospital for several years, and I couldn't be happier with the coverage and care provided for my beloved pets, Mia and Felix. From routine check-ups to unexpected emergencies, Pets Best has consistently offered reliable and comprehensive support. The claims process is straightforward and hassle-free, allowing me to focus on my pets' health rather than paperwork. The customer service team is always friendly, knowledgeable, and ready to assist with any questions or concerns. Thanks to Pets Best, I have peace of mind knowing that Mia and Felix are protected and well-cared for. I highly recommend Pets Best to any pet owner looking for top-notch insurance coverage.

I have been a part of Healthy Paws insurance for approximately four years. I’ve submitted numerous claims to them where some needed additional information and others did not. They are great at explaining why it’s being approved or what isn’t being approved and for the most part most of my claims were approved After the deductible was completed. I found them to be very responsive and they expedite the check very quickly once the claim is approved. I find them to be more than satisfactory and handling my pets insurance needs. I would recommend them and I have recommended them to others looking for pet insurance.

Pets Best has helped me pay for Remy's expenses at the vet. Im so thankful to have them as my pets insurance. Remy got FIP out of nowhere and became very sick because of it and the insurance has helped me so much with vet visits, medication and even getting her an MRI.

My cat, Olive, stopped eating and was vomiting and having trouble going to the bathroom. I took her to her vet and they had to run tests to rule out other maladies. The ultra-sound was going to be the best way to get a good look into her stomach. I am grateful that I could count on Pet's Best to cover this visit and process it in a timely manner.

I have had Healthy Paws Insurance for my dog for nearly 2 years. My dog just recently had a torn ACL (a CCL in dogs)--this was major surgery. I was in awe at how fast ( within 2 weeks) I was refunded from Healthy Paws. They covered 80% of a nearly $6000 surgery. They directly deposited the money into my account with no problem. Then they send me an email asking how he's doing. I am so grateful this company was recommended to me by a friend!

A midnight spent in the veterinary ER is never a good time however you’ll do and spend just about anything to make sure your little dog is OK. Mueller veterinary Hospital is one of the best in Sacramento. They didn’t hesitate. They took my little 5 pound Chihuahua in since she had been throwing up and finally it looked like there was blood in her vomit. I rushed her to Mueller after midnight I was so stressed out about my dog. I completely forgot that I had insurance until the vet as she quoted the treatment plans asked me if I had insurance. It finally clicked. I said yes I have pets best insurance From a previous experience. I knew that I could know. Stop silently worrying about the cost and think solely about my little dog Daisy thank you Mueller and pets best for getting her back on the mend submitting my claim through pets best was easy and I had a check covering some of the cost within a couple of weeks

My dog tore his dog ACL equivalent and Pets Best covered everything except my deductible and copay. The only thing that delayed one of my reimbursements was Pets Best was waiting for some documents from the vet, otherwise most reimbursement was within a couple of weeks, maybe three. They also covered the second ACL tear in his other leg just 10 months later. I have been really happy with their service.

I can’t say enough good things about Figo Pet Insurance. When I got my kitten, I honestly didn’t think I’d need insurance—she was only 8 months old, and friends even told me it would just be a waste of money. But life happens, and sure enough, my sweet kitten ended up injuring herself. I was so relieved to have Pet Cloud. Not only did they come through when I needed them most, but the claims process was incredibly smooth and stress-free. Reimbursement was fast, communication was clear, and there were no frustrating delays or surprises. What really sets Figo Pet Insurance apart is the peace of mind they give you. Vet bills can be overwhelming, especially in emergencies, but thanks to this insurance, I didn’t have to choose between my finances and my kitten’s well-being. If you’re considering pet insurance—don’t hesitate, and definitely go with Figo Pet Insurance. I’m beyond grateful I did!

I have had my dog insured through Pets Best for approximately 7 years. In the first few years my claims were reviewed promptly and reimbursed partially. While I wasn’t thrilled with only partial reimbursement, it made sense with deductibles and let’s be honest, our dogs run into problems on their own timelines that never match our convenient ones. Now that I have a senior dog, my claims have taken almost two months to be reviewed and subsequently denied. Pets Best has had to “request medical records” from my vets office and stated they were never sent. Asked me to inquire, which I did just for Pets Best to say they never received them. This led to my claims being denied. My senior dog cracked a tooth on a bone (this is what the vet told me) which led to a tooth infection. I treated the infection first, then took her to a different vet (this office didn’t do extractions) to have it looked at. This vet said it had to go, or risk another infection. I asked that they clean her teeth while they had her under for the extraction. I had been doing non anesthetic cleanings because I didn’t want my senior dog put under. I submit my claim and almost two months later have my first expensive claim completely denied stating that it was periodontal disease which is not covered because I did not have her teeth cleaned under anesthesia in the last 13 months. If they would have attempted to contact me or my vet at any point during this review, it could’ve easily been explained. This company is looking for a reason to deny your claims. To add insult to injury, immediately after denying my claim, I got a letter stating they are increasing my monthly premium to $200 due to my pets age and just general use of modern medicine to treat dogs being on the rise. Don’t give this company free money. Put it in a savings account. I was told I could dispute the claim denial. I’m SURE I will be able to have an unbiased review of that claim after my policy cancellation….hah.