A Complete Scam - Avoid Pets Best at All Costs!
If you’re considering Pets Best Insurance, save yourself the frustration and look elsewhere. My experience has been nothing short of a nightmare. They have made every excuse imaginable to avoid paying a single claim, twisting the vet’s words and inventing loopholes to deny coverage.
Even with clear documentation from my veterinarian, they somehow found a way to reinterpret or outright dismiss it. It felt like they were more focused on protecting their profits than providing the coverage they advertise. Every claim turned into a drawn-out battle, only to be met with another denial and zero accountability.
This is not pet insurance—it’s an expensive illusion. I paid my premiums on time and trusted them to have my pet’s back, but all I got was stress and wasted time. If you value your money and your peace of mind, do yourself a favor and steer clear of Pets Best. They’re the worst.
- INSURER:
Pets Best
- POSTED: 12/01/2024
- BY: Daniel
- BREED: Chihuahua (Short Coat)
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
I love Pets Best!
I used to have a different pet insurance before and getting in contact with them, or filing claims was always so difficult. Ever since I switched over to PetsBest, I really enjoyed my time. It is unfortunate that I've had to take both of my cats to the emergency vet recently, but I definitely did not stress about finances, knowing that PetsBest had my back, was very responsive, And reached out to me within 24 hours if the claim wasn't filled out properly. This allowed me to fix my issue in an efficient manner and get paid back again very quick. Their invoice processing is very clear as to which funds they give back. I highly recommend PetsBest for everyone.
- INSURER:
Pets Best
- POSTED: 11/30/2024
- BY: Sarah
- BREED: Tuxedo
- AGE OF PET: 4 - 6
Did you find this review helpful?
Yes
No
Worst Insurance
Pets Best is one of the worst pet insurance companies. Whenever I make any claim, they lump everything together with "Preexisting Condition." My dog has an ear infection, and they claim that my dog's skin allergies are causing severe ear infections. My vet thinks it is otherwise, but it is a bacterial infection. I am frustrated with this insurance.
- INSURER:
Pets Best
- VETERINARIAN:
Vcahospital
- POSTED: 11/26/2024
- BY: Swapan
- BREED: German Shepherd
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Healthy Choice for your dog
Dear London,
All I can say is WOW! Your team is incredible. Not only have you provided her with excellent coverage, but the care you've shown in following up on her prognosis is truly appreciated. She is doing much better now, and I'm so grateful. She’s an amazing girl, and I want her to live a long, happy life.
I've already recommended your services to another dog owner and a cat owner, and I know that the dog owner has signed up. I’ll continue to recommend your company whenever I can.
Best wishes,
Kathy D./ AKA Penny's mom
- INSURER:
Healthy Paws
- POSTED: 11/19/2024
- BY: Kathy
- BREED: Boxer
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Pets Best is Pets Worst
I'm a new customer. My dog had an accident and required some minor covered care. I submitted the claim and documentation. I received three emails apologizing for the delay (over 45 days) and claiming they were waiting for my dog's medical record from the vet. This is totally false. The health record from my vet was uploaded and added to my file the day I joined. The claim was denied. I cancelled my coverage.
- INSURER:
Pets Best
- POSTED: 11/17/2024
- BY: Thomas
- BREED: Chihuahua
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Happy with Best Pet
I tried to get the best pet insurance for my pup so that she would be Taken care of in all aspects of her Long life to be. I did my first claim and was very happy with the results. I plan to have her with pets best for the rest of her life.
- INSURER:
Pets Best
- POSTED: 11/17/2024
- BY: Twilia
- BREED: Other Mixed Breed
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Choose Healthy Paws
I love Healthy Paws! Their insurance has saved my pocket book. Vet care is expensive and my dog has had a lot of health issues over the years. The claim process is so easy and quick using your smart phone. The reimbursement is 90% which is huge. Reimbursement turn around time is very quick. I highly recommend going with Healthy Paws Pet Insurance!
Did you find this review helpful?
Yes
No
Love Healthy Paws
They are easy to deal with and pay out exremely quickly. They recently covered 90 percent of 2 major surgeries. Lifesavers!
- INSURER:
Healthy Paws
- POSTED: 11/05/2024
- BY: Lorin
- BREED: Chihuahua long-haired
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
One claim, premiums increased
We submitted one claim through healthy pet insurance earlier this year. Once the claim was resolved, which they did pay, they increased our rates by about 40%. Now, three months later I get our renewal with another substantial increase. From prior to the claim to now, the premium has almost doubled. I disputed this with customer service and was ghosted. There are lots of other better pet health insurance policies out there.
- INSURER:
Healthy Paws
- POSTED: 11/02/2024
- BY: Lisa
- BREED: Other Mixed Breed
- AGE OF PET: 4 - 6
Did you find this review helpful?
Yes
No
Love Healthy Paws!
I've had Healthy Paws for my cat Figgy since 2017. Before I adopted her, I researched various options and felt healthy paws was the easiest for me to understand and communicated with online. They've helped with unexpected pet bills and in the five years with them my monthly rate has only increased by $10. Healthy Paws is amazing!
Did you find this review helpful?
Yes
No
1 comments
POSTED: | BY: The Healthy Paws Team
Regarding the premium increase you mentioned our customer care team explained via emails that your pet was enrolled as a certain breed. Though we rely on the information provided by anyone enrolling a pet, we understand mistakes may be made. During a routine audit of your pet's medical records, a breed correction was made. To ensure accuracy and compliance with insurance regulations, we needed to update the premium. Charging premiums based on accurate pet details allows us to provide our features and benefits with no annual or lifetime caps. The second increase was an annual premium adjustment that takes place on your policy anniversary date. Your premiums are calculated on a state-by-state basis in accordance with filings that have been approved by state insurance regulators. In each state, premiums are affected by multiple factors including age, breed, sex, zip code, and the particular combination of reimbursement and deductible on a plan.