Happy customer
The claims process is so easy. Once received by Trupanion, it doesn’t take long for a decision. I had a claim that wasn’t paid - that had been paid in the past. I called and it was investigated while I was on the phone and the decision was reversed and the claim paid. I’ve been happy with Trupanion for and I usually recommend to friends.
- INSURER:
Trupanion
- POSTED: 06/02/2021
- BY:
- BREED:
- AGE OF PET: Over 11 years
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While I like having Trupanion something is a wrong.
While I like having Trupanion, something is a wrong. I never got the email to change my password. Your system doesn’t seem to recognize my email for the password reset. Though I did get the email for the claim form. My husband sue was not resolved as I cannot get in to my account.
- INSURER:
Trupanion
- POSTED: 06/01/2021
- BY:
- BREED: English Bulldog
- AGE OF PET: 7 - 10
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outstanding customer service
outstanding customer service
- INSURER:
Trupanion
- POSTED: 05/18/2021
- BY:
- BREED: Pyrenean Mountain Dog (Great Pyrenees)
- AGE OF PET: 7 - 10
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Worth it
When I got my dog from a rescue I did a lot of research into the Pros and cons of pet insurance. After a 1.5 years, I have finally put it to good use. I have filed my 1st claim and less than a week later, I was reimbursed. It takes a few days to process but worth if financially.
The customer service is alsways extremely helpful. They helped me with processing my claim and were never bothered when I called them to know the status of the claim. The business is very professional and knowledgeable.
I recommend this specifically because of the add ons that they provide. Not all pet insurance have the add ons that AKC has.. Unless you cancel the policy and restart everything, the prices do not change as your dog gets older. Even if I hadn't needed to use it as soon as I had, this would be beneficial for every dog owner who has a young dog in order to help the elderly dog expenses later in life. This is worth it and something that I wish I had with my previous dog. I did my research and it's very beneficial for every pet parent to do their research into pet insurance and what will work best for them.
- INSURER:
AKC
- POSTED: 05/12/2021
- BY: Tash
- BREED: Akita
- AGE OF PET: 7 - 10
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Took immediate care of my problem.
Took immediate care of my problem.
- INSURER:
Trupanion
- POSTED: 05/10/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Good coverage for our pups
Good coverage for our pups
- INSURER:
Trupanion
- POSTED: 04/28/2021
- BY:
- BREED: Boston Terrier
- AGE OF PET: 7 - 10
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Very helpful information.
Very helpful information. Very professional representative.
- INSURER:
Trupanion
- POSTED: 04/21/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Everyone is so helpful and polite.
Everyone is so helpful and polite. Ask about our fur babies. Filing claims is so easy.
- INSURER:
Trupanion
- POSTED: 04/19/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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This is an affordable plan and since the costs are paid by Trupanion upfront it's the best plan I have seen.
This is an affordable plan, and since the costs are paid by Trupanion upfront, it's the best plan I have seen. Everyone I've talked to is so nice, and take their time to explain the plans, and to answer all of my questions.
- INSURER:
Trupanion
- POSTED: 04/12/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Very impressed with your attitude in working with us.
Very impressed with your attitude in working with us. Very respectful.
- INSURER:
Trupanion
- POSTED: 04/09/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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