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Friendly helpful service

Healthy Paws is very easy to work with and the service is wonderful! Very fast and they are so responsive. I highly recommend them.

I have a claim #2020013106524 that was denied because of Code #Z156: "We were unable to process your claim because the pet listed on the invoice/receipt of this claim does not match the insured pet's name as listed on the policy. In accordance with the "Your Duties" section of your policy, please provide an invoice that includes the name of the insured pet. Attach this document and fax everything to 800-704-7002 or mail to P.O. Box 2344, Brea, CA 92822." When I submitted the claim, I highlighted my insured pet's name as my veterinarian's office people are unable to break a receipt down by individual pets. I take the four of them at a time so they are all one one receipt. This claim was denied for the TOTAL and I only claimed what pertained to Stanley (C-1431875) @ $90.25 non-routine lab checking his liver function that was found abnormal on his annual exam (I did NOT claim THAT), plus the office visit @ $42.75. I resent for a review and have not gotten a response. You asked for my feedback, so there you have it. I know, I know... the claim's people are busy, but that only discounts how busy I am by telling me that and I have to make another attempt to justify my claim... if they would simply READ the receipt and not look at the bottom line and deny it that would be a step in the right direction.

Graham was very helpful, friendly and really seemed to care.

Very happy with Trupanion!

Timely, no hassle response to any claim! Well worth the cost! Peace of mind with fur family is invaluable.

Everyone I talk to gives me the feeling that they really want to try to help me and that they are on my team

I have not filed my claim as of yet. I was slightly confused on exactly how to do that. I called the toll-free number and the representative I worked with was fabulous and very informative. I do not expect any problems filing my claim

You actually pay for claims, unlike VPI.

This insurance is very expensive and they deny all claims. They are thieves and someone needs to stop them from raping the pockets of their policy holders.