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The online portal is really easy to use. You can download forms with your details on them and submit them digitally with photos of your soap notes and receipts. Couldn’t be easier. Can take 4-6 weeks for reimbursement but everything is really streamlined on the user end.

After emergency treatment for a dog bite, we were left with a few thousand dollars in vet bills. I submitted a claim directly through the portal by filling out a few questions and uploading the pdfs of the bills. I was able to check the status of my claim right in the portal. Once a decision was made, it was explained very clearly and the payment came through in a few days. Thank goodness we had Pets Best!

Our Rocky boy was discovered to have a Thymoma last October. Before that, he had never been to the vet except for yearly checkups. We were completely shocked by this diagnosis which required surgery and then he had complications of pneumonia and we nearly lost him several times. From what I've seen stop reading this review and get your pets on healthy paws right now. They do not have annual caps like many other companies out there so Healthy Paws is a no-brainer. I hope you never place a claim but if you do have to you will be covered and you can focus on your fur baby and not worry about anything else. Rocky is finally home recovering and we are extremely blessed

My Millie and I could not have survived the past year without her Healthy Paws Pet Insurance. She's faced some pretty life-threatening issues more than once resulting in the need for repeated emergency hospitalizations, tests, procedures, medications, and on-going therapies and medications. Knowing that she was covered by the Healthy Paws plan allowed us to make sure that Millie received and continues to receive the health care that she needs to survive and thrive. I always recommend that my friends and relatives purchase a pet health insurance policy, and I happily share our Healthy Pets stories.

A claim was denied as a preexisting condition, it was not, there should be an option to communicate regrading a claim and the decision.

If you’re considering Pets Best Insurance, save yourself the frustration and look elsewhere. My experience has been nothing short of a nightmare. They have made every excuse imaginable to avoid paying a single claim, twisting the vet’s words and inventing loopholes to deny coverage. Even with clear documentation from my veterinarian, they somehow found a way to reinterpret or outright dismiss it. It felt like they were more focused on protecting their profits than providing the coverage they advertise. Every claim turned into a drawn-out battle, only to be met with another denial and zero accountability. This is not pet insurance—it’s an expensive illusion. I paid my premiums on time and trusted them to have my pet’s back, but all I got was stress and wasted time. If you value your money and your peace of mind, do yourself a favor and steer clear of Pets Best. They’re the worst.

Best decision we ever made getting pet insurance with Pets Plus Us

I’ve been a customer for about 11 years, I have two dogs, I like Pets Best because you can choose your coverage and deductible, they also offer a wellness plan that covers vaccinations and other preventive services. My account is easy to access and navigate. Uploading my vet bills are easy, once you upload your bills they immediately give you a response that your claim has been received. They also notify you if there is additional information needed and if there is a delay in processing.

Both VCA and Pets Best are fantastic. They both care about my fur baby as much as I do.

Joined for 2 months now and 1st Claim Petsbest paid $0. TIME TO CANCEL THEM