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Super helpful customer service, timely claims payments and no issues!

This pet insurance is wonderful. They keep you updated, and is fast.I have friends that have switched to Embrace and love it more than their other pet insurance they had.

Always quick and fair.

Excellent service, easy to process claims, and the response time is quick!

I adopted by Doberman when he was 3 1/2 years old. I purchased pet insurance soon after, because I wanted to know if something catastrophic happened I would be able to save him. My boy goes to the vet for routine visits, if he is sick or injured. We have never needed to file a claim. I just received my renewal notice for my 6th year with Healthy Paws and an increase from $157 to $223 a month. Last renewal it was $119 to $157. I had done my research and compared everything when I chose to go with them. Trusting by going with them when he was young, would keep my premium lower. After all, age was not mentioned as a factor for rate increases just the initial rate. Looking at my renewal, it seems my premium increase was due to an ANNIVERSARY ADJUSTMENT. Ironically most insurance carriers have longevity or loyalty discounts. So, I guess the increases are not due to my dog being a year older, but his being insured with Healthy Paws for another full year.

Always informative and helpful and quick to respond.

Professional agents and fast processing claim

While there has been some confusion over eligibility of the claims that has been reviewed in detail and the determination amended. Communication with the vets could have been better and resolved on it's own. I've been left wondering about many of the details of the process. I will definitely get coverage with Trupanion for any future pets and ultimately the company has lived up to my expectations when it was recommended to me by my sister in law. I would suggest that Trupanion ask for and receive a pet health report at the time of establishing coverage to avoid future issues like we have had.

Kat was very helpful, caring and quick to responds.

I submitted my claim and got a response immediately letting me know they had received it. Within 5 days I had an explanation of benefits and was issued a check. I think the CEO of Trupanion should hold a conference for human medical insurance companies and teach them how to run their businesses.Thank you for being there when I needed you!