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Trupanion is the best. Always helpful on the phone and and top notch in taking care of my claims in a timely manner.

Very helpful

Very helpful, polite and friendly!

Very polite and even called me back to make sure I had the right information.

We have trupanion for close to 8 years and although i wish we never needed to submit claims but when our louie got ill twice trupanion was right there to help with finances. their communication is excellent along with coverage

Your phone reps are always friendly, courteous & caring. I love that they are all animal lovers themselves. I always feels valued & understood when I call. A+++

Your response and service have been great

Bonnie reassured me that the issue I was calling about was in fact a non-issue. She couldn't tell me however, what the delay is in processing Chino's claim. I received an e-mail letting me know a claim had been submitted a couple of weeks ago but there has been no progress since then and the claim still shows as 'open'. I have since had to submit another claim regarding Chino while the last has yet to be resolved. My vet's office said they had received a number of complaints recently about the lengthy time it is taking for Trupanion to process claims. Up until now I have never had an issue or cause to complain, your service and care has been exemplary. I'm not sure what the reason is for the recent delay in processing but thought it should be brought to your attention.

Demitrce was a friendly understanding, helpful and knowledgeable to me at my time of crisis. Thanks Demitrice.

Dissappointed that each illness/ incident has its own deductible, had not really realized that!