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I am a first time pet owner and probably overly cautious. I've been more willing to take my dog to vet for things that might not be a big deal because of this insurance. It provides me with peace of mind and helps cover the costs. My only complaint is it takes much longer to get reimbursed than it used to. Before I would receive a check in two weeks, now it is pushing to months and I have direct deposit now. Seems like more claim adjusters are needed to speed up the process.

Been a great asset to our family of puppies we have 4 2 CHAWHINNIES and 2 English bull dogs. THANKS FOR ALL YOU DO.

Overall I am ok with his policy. I have only used its 2x since I have had it. I only wish I was able to combine with another dog and get a lower rate

Charlie recently had a little problem acting very dizzy and out of sorts. I rushed him to the Dr. where they kept him for about 3 hours doing a lot of test and X-rays. They put him on an anabiotic and sent him home. His bill came to about $400. Nationwide paid back 90% no questions asked. I had considered cutting his plan after all the puppy stuff was done but am so glad I didn't. They're easy to work with and quick on paying claims.

Very good company to work with. They were prompt in replying back to my emails and easy to understand explanation of benefits. Like the personal touch of when my dog passed away in regards to personalized condolence card. Also a real benefit when my dog was here the wellness award offered that is separate from the basic policy. No other pet insurance company I believe offers that. A couple of annoyance though, they are a little too strict with the pre-existing condition clause of the policy, especially in regards to basing your pets cause of death to some other condition or accident that happened previously. In which there was no correlation between the two or multiple events. Also if you happen to change your primary pet's veterinarian to another veterinarian and you have a claim with your new vet.. It was kind of difficult to correlate the two vets information to prove any new procedure, illness, or, accident was not related.

I am so happy we got Healthy Paws for our dog. I never would have thought he would tear his ACL before the age of two. He needed a major surgery that ended up costing almost $6,000. Luckily we had signed him up for Healthy Paws when we got him as a puppy and they covered 80% of the costs. This whole experience has been very stressful but Healthy Paws pay for the majority of the costs has taken a huge weight off of our shoulders.

Over the years, we have had pet insurance with several carriers. Embrace is the easiest to deal with. People answer the phone and claims are processed quickly. The premiums and coverage are set to my specifications and needs. I enthusiastically recommend Embrace.

I've only had this insurance for a short while (three months or so), and have nothing to say except what a very good decision on my part to add it. My husband and I have been thinking about pet insurance, but never really researched it until Pets Best came across my desk. No disappointments, quick in response, turnaround time is typically within one to two days. Policy is true to claim process and what's covered (or what's not). Would highly recommend to anyone with a pet.

Shortly after adopting my puppy, she was diagnosed with a birth defect called PRAA which required a very expensive surgery to remove a heart valve from her esophagus. Thanks to Embrace my puppy is alive and healthy. I would not have been able to afford her life saving surgery without them. Thank you Embrace from Libby and I

Beth wasn't able to resolve my issue, however I didn't really expect it to be solved in one phone call. It was a complicated issue that I knew would probably need to be subject to further review. Beth quickly understood my concerns and was able to get my issue forwarded onwards. Beth was very friendly and helpful.