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Excellent customer service, they processed my claim after I lost my receipts

Very happy for fast response on claimes, and the fast reimbursement, and the e-mails on checking how my dog is doing. I thank you so much for your services.

When I filed my first claim, it took 3 months to get it reimbursed. I had called 3 times, send medical records twice, and they requested additional time once. I had to file an emergence claim a couple of months later, and that claim was paid quickly, along with the first one!

I have had insurance for my Irish Wolfhound since I got him at 10 weeks old. While nothing major has happened yet, everything with this insurance has been a breeze. We've had a couple minor illnesses, a diagnosis of food allergies and a neuter. Highly recommend!

I wish Trupanion was my health care provider for humans. I love knowing that my Pet is covered by Trupanion . It helps in my decision making, knowing that financially there’s help in my Pets care. Truly happy with the whole Trupanion organization. From the reps on the phone to the reps answering e-mail. The whole team is fast, friendly and effective.!

GOOD SERVICE AND FRIENDLY CUSTOMER SERVICE AND GENUINE CARING ABOUT MY DOGS HEALTH

So far...always a good experience! I keep sending stuff in..just so it is in my file..they respond and explain it all to me, i.e. what my deductible is...what will be covered, etc.

Fast trustworthy service

Trupanion has been wonderful for me and my little girl Muffin - I rescued little Muffin and then later she ruptured a disc in her middle back due to degenerative disc disease which you cant possibly know when you adopt them. Trupanion was there thru all her surgery and recovery after she was paralyzed for 6 weeks and with the physical therapy and rehab she is walking again. Also, has herniated disc in neck from same disc issue and on meds to keep her comfortable to avoid a tramatic surgery for her. I have only had a number of claims I have had to dispute or really wait a long time on but they finally got resolved.

Comfort in making life or death decisions. Simple online claims filing and reimbursement direct deposit.