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Ashley knew my account and was very friendly and reassuring. Thanks

Accurate and reliable

I love Trupanion!! Ive never had a problem with a claim. I would recommend them highly and plan on using them for any future pets I may acquire.

Cheryl and the entire Trupanion team continue to provide excellent and compassionate service during our challenging time with Kota. Although Kota's recent surgery has taken an emotional toll, it is comforting to know our Trupanion insurance lessens the financial impact and allows us to focus more on our little girl. Thank you to the entire team!

Claims process is very straightforward and user friendly.

Exceptional client service, knowledgeable representatives, respectful and professional. Immediate follow up to any questions I have and consistent turn a round time with claims submission

Always a great experience.

Bonnie reassured me that the issue I was calling about was in fact a non-issue. She couldn't tell me however, what the delay is in processing Chino's claim. I received an e-mail letting me know a claim had been submitted a couple of weeks ago but there has been no progress since then and the claim still shows as 'open'. I have since had to submit another claim regarding Chino while the last has yet to be resolved. My vet's office said they had received a number of complaints recently about the lengthy time it is taking for Trupanion to process claims. Up until now I have never had an issue or cause to complain, your service and care has been exemplary. I'm not sure what the reason is for the recent delay in processing but thought it should be brought to your attention.

Fast

Demitrce was a friendly understanding, helpful and knowledgeable to me at my time of crisis. Thanks Demitrice.