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Now that we can file claims on line, it is so much easier than faxing of mailing them - and much quicer turn around time. Weve had Trupanion for years and always recommend you to friends with pets.

Quick response time, friendly and courteous staff.

Oh my goodness!! At times of stress the last thing you want to think about is whether or not you can afford the best treatment for your furry family member. Trupanion has been superb, offering help and we have really felt like you guys care. Thank you.

Never let me down.

Claim forms are relatively straightforward and uploading invoices to website is very efficient plus my claim was paid in less than 10 days. My little cat Lily has developed cancer and my bills for her treatment have been quite high so I am grateful for the quick reimbursement. But aside from your efficiency what I am most pleased with is your customer service and the caring response to all my questions. Extraordinarily well trained and smart representatives and a welcome change from the usual human insurance company reps.

You guys are great

I am always referring your company to friends and family and people I meet at my vet office and on the street as well.

Fast payment

The price and having the claim paid right at my vet at time of service

I got Pet Best insurance for my 3-year-old rescue dog shortly after I got her. I had their insurance for 5 months when she slightly tweaked her knee and tore her ACL 25%. Pets Best Wouldn't even cover the diagnostics visit let alone her $4,000 surgery to fix it!! and then they said they would no longer cover her good knee even though nothing was wrong with it just because it's considered a bilateral condition. This company isn't worth the time or money!!! We now have Hartville Pet Insurance and at least they are covering her good knee!!! This company isn't worth the time or money!