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I submitted the claim via the email option and got a very quick response and turn-around time.

It is convenient and easy. It has paid for itself in our little Dixies healthcare

It's easy and fast to make a claim and trupanion pays promptly without hassle.

My claim was handled very fast.

I appreciate having both my dogs...Sampson and Hamlet...covered by Nationwide. I have referred quite a few dog owners. Thank you for your concern.

Very easy process. Response and update are so quick. Faxed the paperworks needed which is not much and the next day received an update already. Reimbursement explanation was so detailed and easy to understand. And of course the check came so quick too!

Great service and quick response to a submitted claim. My Frenchy and I can’t thank you enough.

My cat's wellness claims are always processed and paid out quickly. Thanks you!

I took my dog in for his annual checkup, which I thought was covered. The exam was before the annual renewal of his policy. Ensure sent an email confirming that the visit was covered. I did not receive reimbursement for the claim, and inquired as to why. They said it is "covered, but you have maxed out the well check reimbursement for the year of your pet's policy." I realize as a former insurance defense attorney that there is a difference between "insured" and "covered". Their marketing is misleading and their language is imprecise.

I spent a significant amount of time and effort researching pet insurances last year. Now, for my two dogs, one increased from $34/ mo to $58/ mo and the other from $27 to $43 /mo. I was told that it was due to them being a new company and the new underwriters did this to keep their prices competitive. Well, now they are NOT competitive. They offered options such as removing vet visit fees (which is now an extra add on) which basically amounts to about 1 vet visit which doesn't help, or increasing the deductible. Well, my only options go from $200-$500 and up with $10,000/yr limit at i00% coverage. Even bringing the coinsurance down to match other insurances doesn't help. I have already started looking at Pets Best and PetPlan and they have similar options that will cost less or about the same but have either Unlimited coverage or at least $15,000 (which was 15$ cheaper). This is really frustrating. And sure you can say 'well then just switch, who cares?' But it's not that easy and Figo knows this. First you will have to overlap your insurance or pray that your dogs/pets don't get sick in the new insurance's waiting period. Then the who knee and hip clauses you have to weed through as well. I could understand if it was a slight increase, maybe even $10 a pet, but this is just so frustrating and they are basically just saying well, eat it. They have had decent customer service, except for when I was not able to see an EOB for one of my dogs' visits that was denied and they said it was corrected, which I still could not see it and so I was not able to appeal it, I only have so many hours in the day to spend on this. So here I am AGAIN, almost exactly a year later, sifting through the plans. I think we needed Obama care for our pets too. This is getting crazy.