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Love the benefits and how quick the Veterinary office can get the rate being paid or if I have to pay. Great security for my dogs healthcare.

Nationwide pet insurance has helped me keep my dog healthy. It allowed me to get the care for her that I may not have been able to afford without it. I have recommended it to others and they have thanked me for it.

Easy and prompt reimbursement. Sometimes have trouble getting through by fax. Allowing vet to bill Embrace directly would be helpful.

The claim process was easy and I was paid without a hitch. Great company. Phone rep was really nice and very helpful

I came home from work and my dog was clearly feeling unwell. He is an anxious rescue I have had for a year and a half. He wasnt acting like himself and his stomach was making loud noises. I brought him to the ER vet and they were monitoring him and said he was nauseous, and a very fast heart rate. They did an xray and kept him overnight to monitor. I was worried but knew they were taking good care of him. They gave me updates and asked if they could do another xray, I said yes because I knew I had insurance which would cover these costs. I made all of the decisions because I knew I wouldnt have to pay it all alone. I took a picture of my claim the next business day, and within the week I recieved my check, exactly as they had said they would. I cant recommend this company high enough to any pet owner. We love them so much, but sickness can happen. Hopefully you wont ever have to file a claim, but its such a good feeling to know that you are going to be able to do all you can for your pet.

I rescued a puppy and got insurance on her. Next day took her to the vet. Embrace has quickly reviewed and approved each claim.

Every claim I submit I need to call your company several times. Then follow up with the same paperwork that I had already faxed to VPI. This claim I had to call many times and the doctor resent his notes. I was told to have Veterinarian call he did. The Veterinarian spoke to someone at VPI. The VPI rep did not have clear understanding of Veterinary medicine. The VPI rep could not even read my coverage plan correctly. She gave my Veterinarian wrong info about the type o policy coverage I have. Since the people at VPI processing, the claims do not have Veterinary education. They can’t comprehend veterinary medicine terminology. They read and/or heard a couple of words and ASSUME THEY CAN PUT A DIAGNOSIS ON MY DOG. Your employees claim that Jonas has Inherited Cardiomyopathy. They were not able to correctly understand Jonas’ diagnosis. This really should be against the law for you to misdiagnosis. When you have incompetent uneducated people processing claims this happens. Someone with more education should be looking and processing veterinary medical claims Jonas DOES NOT have In Inherited dilated cardiomyopathy at this time. YOUR company has put false diagnosis on him. Jonas does have Arrhythmia s during his heart beats. That is NOT THE SAME illness AS Inherited Cardiomyopathy. It’s very frustrating working with your company

Every claim I submit I need to call your company several times. Then follow up with the same paperwork that I had already faxed to VPI. This claim I had to call many times and the doctor resent his notes. I was told to have Veterinarian call he did. The Veterinarian spoke to someone at VPI. The VPI rep did not have clear understanding of Veterinary medicine. The VPI rep could not even read my coverage plan correctly. She gave my Veterinarian wrong info about the type o policy coverage I have. Since the people at VPI processing, the claims do not have Veterinary education. They can’t comprehend veterinary medicine terminology. They read and/or heard a couple of words and ASSUME THEY CAN PUT A DIAGNOSIS ON MY DOG. Your employees claim that Jonas has Inherited Cardiomyopathy. They were not able to correctly understand Jonas’ diagnosis. This really should be against the law for you to misdiagnosis. When you have incompetent uneducated people processing claims this happens. Someone with more education should be looking and processing veterinary medical claims Jonas DOES NOT have In Inherited dilated cardiomyopathy at this time. YOUR company has put false diagnosis on him. Jonas does have Arrhythmia s during his heart beats. That is NOT THE SAME illness AS Inherited Cardiomyopathy. It’s very frustrating working with your company

Each year you increase your prices , especially on older animals. This year however I have received a letter saying nationwide is requesting up to a 57% increase. That is outrageous! I’m sure senior animals and those with pre existing conditions are the ones you go after as they can’t get insurance elsewhere. That is a terrible thing to do and I would not recommend nationwide on this fact alone. As your pet ages it has health problems the health insurance you have paid into for years will then become unaffordable

The response and support from VPI has been very helpful. Processing claims is quick and convenient. Thanks!