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I'm on our third year with Embrace and I can't imagine why it took me so long to get it for my pets. Best decision I ever made!!

Embrace has been great in these scary times that we had with Booster. We wanted to provide the best possible treatment for him so he can enjoy his life despite the epilepsy. He is only 2 years old. Customer service representatives are competent, friendly and very easy to reach.

I am grateful to Embrace for both Wellness and Accident/Illness claims. Ii appreciate being able to check details on-line + being able to communicate by both email and phone; also, for being able to have refunds go to my bank by direct-deposit. Am writing this not for one specific incident , but, as an overall comment.

With the icy winter in New England this year it proved to be a bad combination for our 9 y/o Puggle. Typically the 'rock' of our two dogs she has never got sick or needed surgery.. until this year. She slipped on the ice and did some damage to her knee which required major knee surgery. All through the process we submitted our invoices through the website and after we submitted the final surgery invoice we had a approval from the claims department that the check was in the mail - under 3 days from submitting! We've had Healthy Paws for over 5 years with both our dogs. We tell people about Healthy Paws all the time and even though some people think we are crazy for having pet insurance... between this surgery on our Puggle and the hospitalizations for our 12 y/o Pug over the past few years it has proved to be the best thing we could possibly do for our dogs (and our peace of mind). Cannot speak highly enough about Healthy Paws!

You guys are always willing to help & explain. I have used your company for many years and you have always been helpful and fast with your claims.

Not sure how I am supposed to see the claim decision.The pet in question is now deceased, so you have taken him off the portal. Also, I have not seen anything in writing about the claim decision. It would be nice to get some sort of an update, other than assuming that you have denied the claim

I am in my second policy year with Embrace for my rescue boxer and it seems that the more I work with Embrace on the many claims I have had to submit for my boxer's numerous health issues the more I am impressed with them. Please know that any pet insurance company will not cover pre-existing conditions so it is incredibly important to review all of your pet's medical conditions/issues before purchasing any insurance for them. Talk to an Embrace representative about what your pet has had in the past and ask a lot of questions about what constitutes a pre-existing condition. Keep in mind that you will have to meet your annual deductible (you choose the amount of your deductible) before Embrace will start reimbursing you (if you can go with 90% reimbursement). Also purchase the RX Plan if you can because medications can get very expensive and add up quickly. With all that being said, Embrace has helped me keep my boxer as I would not have been able to keep him due to how much money it would have cost me in vet bills and medications if I didn't have insurance. Everyone I speak to there is caring and respectful and answers all of my questions (and I ask a lot of them!). If you are ever denied a claim call them and ask questions about the reasons that went into that denial and I guarantee they will work with you and let you know how to appeal a denial. Take if from someone who is not rich and who values good customer service above price - purchasing insurance through Embrace is one of the best things you could do to help your pet!

I will never have a pet without trupanion. I no longer have to make decisions based on finances, I can do the absolute best I can for them without hesitation. Thank you trupanion for helping me to provide the best care for my babies :)

I will never have a pet without trupanion. I no longer have to make decisions based on finances, I can do the absolute best I can for them without hesitation. Thank you trupanion for helping me to provide the best care for my babies :)

Company very responsive and great to work with. Process easy and simple. I submitted my claim and received reimbursement in 3 days. It's the best experience I have had with pet insurance.