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I signed up with Metlife Pet Insurance in March of 2023. Have filed over $900 in medical treatment for two of my pets with MetLife Pet Insurance. I was told by an agent that my insurance would cover all injuries and illnesses after 2 week waiting period and for treatments such as spaying and neutering. Every single one of my claims have been denied. I reported my one-month-old kittens who are two from the same litter, exact age. Metlife inputted the incorrect age for one of the kittens by 2 years! When I caught the mistake later, they reset my policy and had me restart my deductible payment, for THEIR administrative error. This pet insurance company is scamming customers by making it difficult to reimburse claims. I contacted customer service in mid-October to assist. They informed me the review would take 3-4 business days. It has now been over 6 weeks with no response. I have other friends and family who are sharing similar complaints. I should have known their monthly payments for the amount of supposed coverage was too good to be true. I will be following up with California Department of Insurance to flag these fraudulent practices by misstating their services upon enrollment.

We've had Healthy Paws pet insurance for our dachshund since we got him four years ago and have always had a positive experience with claims being processed easily and quickly. He recently needed emergency spinal surgery and hospitalization for three days. Even though this claim was extremely high and included three pages of charges, everything was processed quickly, helping us avoid any financial difficulties in caring for our little man. On top of that, they reached out to us to see how he was doing. It was a very pleasant surprise to see an insurance company care so much. We've recommended Healthy Paws to all our friends with pets.

My dog died, and had cancer bills relating to his death. I provided bills, but haven't seen the reimbursements I paid for. I feel like they are trying to tire me out so that I give up and don't seek reimbursements anymore, but I'm absolutely entitled to them.

My dog had surgery and PetsBest did an excellent job processing the insurance claim. Will recommend the insurance to other pet’s owners.

Fast, efficient and reliable service every time. No matter if the claim is submitted at the vet clinic or I submit an invoice, it’s always processed in a timely manner. The rates may be somewhat high, but I have NEVER had an issue with claim submission. Read the terms of your policy to know what’s covered-easy peasy!!

Great turnaround time and super easy to file the claim in general. I’m so happy to know my kitty is protected through Lemonade!

Thank you Pets Plus Us for great service.

I have insured a mature French Bulldog. She has had ongoing medical issues. Pets Plus Us has requested medical reports as necessary and paid out fairly. I am very satisfied with their service and support.

!!!!!!!!!!!!!!!!!!!!!!!!!My fully vaccinated one year old indoor cat who have 42.25 Cad/month insurance premium with Trupanion vomited and showed sign of illness, I booked urgent appointment for next day with vet. Turpanion refused claim , the cat ended up having worms and according to smart A** Trupanion adjustors this is not illness and could have been prevented ! Wake up guys ! This is 2023 , you cannot go away with stealing people who pay premium for emergencies like this. I will expose this every where and follow with government regulatory authorities so people know what kind of service you guys are .!!!!!!!!!!!!!!!!!!!

Great Customer service and easy to use app. No issues!