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I can honestly say that 11/22/16 was one of the worst days I have had to experience. We do not have children so our pup Mulligan is our baby. He had a T10-13 disc rupture and needed emergency surgery. The neurologist came in to give us the quote and I honestly did not care whatever it was knowing I had Embrace! Let me tell you I was an emotional wreck seeing my poor baby in so much pain. But not having to worry about cost was a huge peace of mind. I can not say enough wonderful things about Embrace. The customer service is outstanding! They emailed me letting me know when they received the claims and how long it would take to process. As soon as they were processed I received another email letting me know they sent the direct deposit. They even emailed me a few days later to make sure everything had made it into my account. I tell everyone I talk to about Embrace and how absolutely amazing they are! I am just so grateful that through all of this I did not have to stress about finances and was able to focus on getting Mulligan better! Thank you Embrace!

Received A+ service. Handled claim fast. Verysurprised to receive call asking how my pet was. Seems like they really care about their clients. Thanks so much!!!!

The claims process is very easy. I scan and upload my invoice and documentation, Pets Best does the rest. Several days later I receive an email saying my claim is being processed followed by a second email that says my claim is completed. Reimbursement follows. It doesnt get much easier than that. "

I left an perfect review on your site for my Perfect Service. Thank you

I had adopted my little longhaired dachshund Pretzel in March 2015. She was 6 years old at that time and a retired breeder dog from a very reputable breeder. February 2016 she began having seizures and was diagnosed with an inoperable brain tumor. Although I was extremely worried and heart broken, we were very fortunate that not only did we have ASPCA Pet Insurance but Pretzel qualified for a clinical study. Pretzel was able to receive radiation, chemo and a new cancer drug Pac-1. Her tumor had shrunk 50% and today she remains on a monthly 5 day chemo treatment. ASPCA has paid out thousands of dollars and never once was any claim questioned or delayed. A customer service representative calls regularly to see how Pretzel is doing. Thank you ASPCA. I love my little girl and it is because of your help that I grateful that I am able to have Pretzel in my life as long as possible.

Process is extremely easy. I received email to let me know when claim was received and when it was completed.

The claim process was simple and we got our claim checks very quickly. Great company to do business with.

So rare these days to have good customer service, let alone the caring and professional service I received......such an easy claims process......had no idea what to expect but all was good. Thank you for your wonderful insurance and for fulfilling all that was stated with no problems at all. Amazing Company.....my Bebe' Bear and I appreciate you ever so much. Thank you

I have had great experience with Pets Best - so pleasant on the phone and always handle claim quickly. Its been so nice knowing I have Pets Best! I will never be without their insurance -

Nice haven insurance for loved ones including animals.