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As with previous claims, the filing and payment process is just great. The claim forms are simple to fill out. Submission of invoice copies with the claim form is clear, the steps are easy to follow. Email notifications of the process as it goes through each stage are helpful. If a question arises, customer service reps are skilled at giving a complete, understandable answer in a very reasonable amount of time.

Trupanion’s customer service is the best.

Seemed compassionate and made the claims process easy.

Simply the best pet insurance company out there. I tell other pet owners how GREAT Trapani is. Wesley and Jan Phillips

Excellent customer service.

Chandra gave me every reason to continue with Trupanion. Excellent customer service, advice and dedication to the health of my pet. Thank you

We have been denied on every claim after paying premiums for six years. I found your procedures to be totally unfair.

I love, love, love this company. I usually never write reviews, but this company is so fantastic, I felt guilty for not spreading the word. Unfortunately, my poor Labrador who was almost three at the time, had to have TPLO surgery for a torn ACL and meniscus. One day, she started hopping and within minutes, she could only walk on three legs. It was heartbreaking to see. The whole ordeal was a three month long recovery time which required home physical therapy, lots of meds, and kennel rest. The most reassuring part as the financial concerns and knowing my sweet baby girl would be able to walk again. Healthy Paws processed my claim in a week, mailed a check for 90% of the cost, didn’t ask questions about the vet bills, and even checked in to see how she was doing. I had to put in claims for small issues during the earlier parts of her puppyhood, and had great service for those claims as well. The peace of mind I get from having Healthy Paws is immense and I feel I’d be an irresponsible pet parent for not having it. Do yourself and your fuzzy a huge service and get pet insurance. I had a healthy three year old lab and look what we went through. I would have been struggling to have paid a $2500 vet bill. You never know what could happen.

Confusing and not user friendly. Once you log in on the app, you have to log in two other times to see relevant information about your account

Very personable, friendly and helpful.