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I like the service so far but your user experience on the site could be better. I also expected an in-house app instead of this third party one which just makes me hesitant. I don’t like more companies in between me and the service I actually have.

I am very grateful for this insurance company. It is an easy process, customer service driven and on average, saves us money.

Pet insurance is a necessity for all pet owners. It’s been a big help to me and Koda with all his unexpected illnesses and surgeries. I pray nothing else happens but if it does I feel that he will get the care he needs. I am retired and on a fixed income and don’t want to worry or stress out about how I can pay both vet and my doctor bills.Customer service has been very helpful and the ease of claim rate is great. The only thing I hope is my monthly cost of insurance doesn’t raise drastically next year because of his health issues he’s had so far this year. Thanks again for being there for Koda when he needed you!

This is a wonderful company. The claims process quickly, and with no hassle. The mobile app is easy to use and making a claim with the app is as easy as takin a photo. Thank you healthy paws.

Good experience and timely

Nationwide is the first and only pet insurance company I've worked with, but when I adopted a bonded pair of senior sister pitties who needed a home together, I thought it would be a good idea to have insurance. A little after a year, turns out one of my girls is sick, and after a bunch of diagnostics, I know the best thing for her is not to put her through aggressive treatment but to keep her comfortable and enjoying life as long as possible. The insurance policy has been a huge help for my piece of mind, and contributes to me being able to enjoy the time I have with her as best a possible. The customer service that Nationwide provides is very good. I would choose them again, in a heartbeat.

I was notified that the claim process was taking longer than normal, but was satisfied with the turn around time and the communication.

The reimbursement for the wellness examination, heart worm test & distemper shot came quickly.

I have had pet insurance for 15 years. Love it!

Overall, I’m happy with the service Nationwide provides. Claims are easy to file, they process claims quickly, and electronic payment is almost instant. The reason I rated it an 8 instead of a 10, is due to preexisting conditions placed on puppies. My puppy was 4 months and came from a pet store. He had kennel cough and irritated skin from being in the store. Now, none of those things (skin and upper respiratory infections) are covered by Nationwide. It’s frustrating because those were things that I couldn’t control - and he was a puppy. I think there should be a period where all pets, regardless of issue, should be covered. Especially if they are a puppy and could either be born with it or easily cured after a week.