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Fetch has violated my human and Charter-protected rights as a disabled person by denying a six-day accommodation for a delayed claim submission, which was due to my cognitive disabilities. I filed a claim with the HRTO, to which they initially failed to respond. When they finally did respond, it was to request an extension of the response deadline amounting to an astonishing 67 days. The hypocrisy is glaring. Upon responding, they escalated their stance, reinforcing their ableism and discriminatory actions. The level of blatant ableism exhibited by Fetch is appalling, reminiscent of a bygone era. Their conduct has been profoundly egregious. This case is ongoing.

We submitted one claim through healthy pet insurance earlier this year. Once the claim was resolved, which they did pay, they increased our rates by about 40%. Now, three months later I get our renewal with another substantial increase. From prior to the claim to now, the premium has almost doubled. I disputed this with customer service and was ghosted. There are lots of other better pet health insurance policies out there.

We haven’t had any issues with coverage and the claim process is easy and quick.

I bought insurance from Fetch a few years ago. At the time my monthly premium was about $30. It was all good till my cat got sick and I submitted claims. They increased my premium to $58 per month for the same coverage. But this was just the beginning! At my renewal date, they doubled my deductible amount and reduced my reimbursement rate for 20%! When I called the customer service, they said that is the only option they can offer! And since my cat is now sick and other insurance companies don't accept him, I'm stuck with Fetch. It's a terrible feeling when your fur baby gets sick and you have to not only deal with the stress of that but also all of the sudden your insurance company (Fetch) refuses to actually pay what you registered for and paid the premium for it for years!

Our policy with Healthy Paws enabled us to provide a life saving surgery for our fur baby Bennet. Words can't express how grateful we are to Healthy Paws and their fantastic team for keeping him with us for many years to come! Claims are easy to file and paid quickly via direct deposit for covered illness and injury care including testing costs and medications. Bennet is our second covered fur baby to be covered by Healthy Paws and I recommend this to everyone I know who welcomes a pet into their home.

VERY SIMPLE CLAIMS PROCESS AND FAST PROCESSING.

MetLife has been an absolute life saver for us. I highly recommend them for your pet insurance needs. Customer service is awesome. Easy to submit claims and everything is thoroughly explained

I seen the ads all over GOOGLE for a pet insurance that paid up front. I would have never bought this insurance had I knew they were going to do this. My dog is old and I told them that and they charged me over $270.18 and never told me of a waiting period either. Said they would pay my vet directly. My vet was listed on their page and that made me do it. My dog had a bump on her chest and I took her to the vet. Costing me over $700 for the visit. I had to pay up front and submit the claim. I was a little upset. So I went back on line and called all the vets that Trupanion said they took their insurance. It was like ALL the other insurance companies except a lot more expensive but my dog deserved it. I called them and told them that. They said just submit the claim. Online they said that 70% of claims are paid within 24 hours. When 3 days past I started to get suspicious. I took my dog in for a followup and the bump imploded and had to have immediate surgery. That's another $450. Then today 2 days after her surgery Trupanion DENIED my claim. They lied and scammed my for the huge money and I could have went with several other companies, a lot cheaper who would have paid the claim after reimbursement. All their emails and all their ads were dishonest and I want my money back. All of it because of this. This company not only said it would work with me on my claim but denied it a second time even when my vet said it was not pre-existing so there's nothing Trupanion can say they are crooked. If you don't believe me, GOOGLE THEM and LOOK them up on BBB. Thousands of complaints with their pathetic sorry for the problem, but we are still keeping your money and you get nothing. NEVER USE THEM

My Frenchie had nare surgery done due to poor breathing. They denied claim for “pre existing” because she was born that way. Of course she was!!! Same thing with hooded vulva surgery which was necessary due to repeated surgery. Because she was born that way it was considered pre existing!! I don’t even try to file claims anymore. I only keep the insurance in case she gets hurt. I Do Not recommend at all!

I've had Healthy Paws for my cat Figgy since 2017. Before I adopted her, I researched various options and felt healthy paws was the easiest for me to understand and communicated with online. They've helped with unexpected pet bills and in the five years with them my monthly rate has only increased by $10. Healthy Paws is amazing!