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Worst customer service ever!!!

Last year my cat, Joey, needed an ACL repair. Major surgery, rarely in cats! MetLife covered the surgery expenses at the best, most highly recommended surgeon in the area. They also covered all his recommended treatments, including laser and physical therapy, and follow-up. No questions asked, as long as the surgeon felt it was necessary. The customer service was excellent. Yes, it wasn’t the least expensive, but the coverage was excellent! Joey is fully recovered and back to playing!

My cat has many health issues that are complex and chronic.. I have to manage them with both medication and alternative medicine, like holistic methods, i.e. chinese herbs and acupuncture. MetLife has been covering it all, and it is not hard to submit to them either, like with other companies. Super simple, and it is covered. For my cat, who has had serious issues her entire adult life, it has been a life saver to have the insurance and to be able to use all modalities of veterinary medicine. She is now 14 years old and still going strong. I switched my other cats from Embrace to MetLife too because of the ease of submission. And it was slightly cheaper.

I have never felt compelled to write a review for a service until now. And it's insurance of all things. :) We have been customers of Healthy Paws for about 7 years and they have been absolutely critical keeping our boy Duke alive and happy. Duke has had a series of unpredictable but life-threatening systemic issues, some acute and some needing ongoing treatment/medication. I have been absolutely surprised and elated at how easy and fast I was able to submit claims and get reimbursed. It's also very hard to find pet insurance with no annual max, but thankfully I selected a policy with the right company. In 2024, Duke's medical bills are pretty close to $30,000. Our decisions in very emotional and tense moments have been focused 100% on what is best for him. I don't have to worry about paying for his care and I am confident in how much reimbursement we will get. Duke is the poster child for why pet insurance is an absolute must and I highly recommend Healthy Paws.

"I've had Pet's Best insurance since 2017. They are a stellar company. Last year my dog was diagnosed as diabetic, and earlier this year he lost his sight completely due to cataracts from the diabetes. Three weeks ago he had cataract surgery and he can now see again. Pet's Best has paid the claims promptly and completely, and thanks to them I was able to get the surgery my dog needed. I really can't recommend them highly enough. I have had surgeries for my dogs in the past and Pet's Best has always paid the claims promptly. Also, having free access to Whiskerdocs has proven to be invaluable. If it wasn't for them, I would not have known to take my dog to an Internal Medicine Specialist to regulate his diabetes - which the primary vet was unable to do. Whiskerdocs has been an excellent resource."

I have never used pet insurance before, and when we adopted a purebred Sphynx, I thought it was in our best interest. I did my research and found Healthy Paws. The price was competitive, and the coverage I was quoted for felt sufficient. Fast forward to our cat's 1 year well visit, we were informed his cardio pet value was the highest they'd ever seen and referred us to a cardiologist. Sadly, our baby was diagnosed with juvenile heart disease, and we were given the news that he would be on lifelong medication and still have a short life. The news was devastating, and I was worried about how the insurance would treat us. They were amazing. The claims were easily submitted, and we were reimbursed within 2 days directly to our bank account. He recently went into heart failure after a routine procedure and was in the hospital. Healthy Pets covered all of his costs that were covered and even sent a check-in email to see how he was progressing. They make a bad situation feel safe and secure. Now I can focus on him and less about how I will afford to care for him. Highly recommend!

Pet's Best has been covering our two dogs from the time they were puppies, almost 5 years now. Pet's Best has always come through and handled the claims just as they advertise, I recommend them highly to everyone I know.

Pets Best is one of the worst pet insurance companies. Whenever I make any claim, they lump everything together with "Preexisting Condition." My dog has an ear infection, and they claim that my dog's skin allergies are causing severe ear infections. My vet thinks it is otherwise, but it is a bacterial infection. I am frustrated with this insurance.

I have not had insurance in the past. Met Life has made it very easy to put in a claim.. I can either download the bill for my dog via an email statement or just snap a pic and add...very easy! They keep you aware of the process and when to expect payment. My dog has had pre-existing conditions but they pick up with anything new from when I started the insurance and have not raised rates at all with my renewal, in fact, I got $500 more coverage the next year for FREE!

After being told Nares surgery is usually covered by Pets Best I was very disappointed that my claim was denied! I knew Nitro had a problem with nares at my first vet visit. I had hoped it would resolve on its own but his breathing continued to get worse. I have never dealt with this problem before and was not happy my Ins. denied the claim. It affected his breathing and needed to be fixed. I felt this was a valid claim!