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Great insurance company -- very clear about what they cover (and what they don't). My young dog has (unfortunately) had a variety of health challenges and Embrace has been fantastic. They process claims quickly, keep you updated about any delays (usually the result of them needing more information from a vet's office), and respond promptly to inquires. They are very clear upfront about what they cover, very clear about exclusions for pre-existing conditions and what would be considered pre-existing, and very clear about other exclusions. Customer service is excellent and I cannot say enough good things about their integrity.

I have been very satisfied with Nationwide pet insurance

They called to check up on my pup!!

I’m so happy I have this insurance. My girl “kit” is a rambunctious mixed terrier. I haven’t had a dog for over 30 years but know that anything can happen. I’m grateful my girl is fully covered. ASPCA has been wonderful with quick service and easy claim filing. Whenever I’ve talked with anyone on the phone I’m impressed with the kind, personal interest shown. No phony sales pitches. I’m happy to renew my policy and will continue I’m sure with this great service.

Very easy to work with, love the convenience of emailing a receipt, works best in my busy schedule. And very happy with coverage.

I have been a loyal customer for years now and appreciate the ease of the process and I also appreciate the help with the hefty vet bills. However, I have noticed that for Carter I am basically giving away money since he rarely goes to the vet. I know I’m paying for the security, but it would be nice if maybe there would be a discount for pets that don’t utilize the policy. With my other dog though, he has had issues with bladder stones which is ongoing and the policy has been very helpful. In my case though I think it would be nice and easy to have both my dogs on the same policy rather than having two separate policies. I would also like to express my concern with the fact that I have to front the cost of the bill, I think it would be quite nice if I was able to be cut out of the payment process and just have you reimburse the vet directly so that I’m not waiting around on checks. Overall I have been satisfied with Nationwide and I have had wonderful experiences with customer service except for one time which I’ll chalk up to the agent just having a tough day. I am going to reconsider keeping Carter on a policy since he has rarely used the service, however if I could bundle my two pets together on the same policy that would change things for me. I would like to speak with someone further about my review if possible because I do enjoy open dialogue.

I thank you all at Embrace for your quick and efficient response to my claims.

Have had this insurance since my Lainie -15 year old golden - was a couple month old. She's had ACL surgery, eye surgery, suspicious lumps removed and now kidney disease. Customer service has always been great.

Thanks to you, I was able to focus on my dog and what she needed instead of giving up on her.

I love the mobile app - very easy to submit claims.