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I did not know that some parts of my visit would be covered and was happy to find out that they were. I was really happy to see that Nationwide values us as customers.

I love the service, the claims are easy to complete. The only 'issue' I have is that I've submitted 2 claims for something unrelated to an existing condition and it was assumed that it was related to that. Instead of asking (call, email, etc.) about it, it was denied and I had to submit additional paperwork to re-explain. This extra work on my end could have been avoided with communication asking me.

Our gentle giant girl has been very high maintenance. Though we love her all the same. She has had several surgeries and Healthy Paws has made it so non stressful for us. We just snap a photo and email it to them and within a few days we have our claim put into our bank account. They have never questioned or given a hard time. They always check on Blossom to make sure she is okay. I highly recommend them!

I initially wasn’t going to pay for pet insurance. I thought, their shots would pretty much cost the deductible so why bother, but as I got my own insurance I figured I’d get it just in case since they were both rescue dogs & I didn’t know their history. Come to find out, our newest dog had heartworm disease. The total cost I was quoted was over $1400, so it was a big relief to know I’d be reimbursed a big chunk of it. I figured I would have to wait 30 days for my payment after filing a claim, but they had me a check within 7-10 business days & even faster when I opted in for electronic payments. This has definitely be a wise investment for my pets & I recommend any pet owner to use Nationwide for their pet’s insurance.

quick claims processing and payment is appreciated plan covers wellness vaccinations and such

Yes, you have very responsive.

We are very happy and satisfied with Nationwide—excellent customer service as well as timely and accurate response re inquiries, processing and payment of claims, etc. Keep up the good work.

Having insurance on my dogs has been very helpful. Your site to submit a claim is very easy to manage. Never have had any issues when it comes to insurance on my puppies thank you.

Very helpful fast claims and payments through the mail helped us defray unexpectedly large bills when our dog got sick with pancreatitis and needed x-rays and other treatments.

I found out that my premium for Biscuit went up over 70% this year and I am paying over $225 a month for his care. This is an incredible mark up in price and it puts as you of course know in a bad spot. So, do I cancel and just pay out of pocket thousands of dollars as he is a senior or do I pay the premium every month even though nothing is wrong with him now. I can't switch to another insurer because he has pre-existing conditions. So you got me! Such a sad story. I can tell you this much, if he so much as coughs, I am taking him to the vet to maximize my premium. And it is a good thing that I go to one of the best and most expensive Vet practices in the city. So, I will make the most of this plan. But I will never join Nationwide pet insurance in the future. You should not increase premiums based on location and on age.