Find and read reviews with confidence

Claim is easy. It's done through our vet.

I feel that if we didn't have this pet insurance we wouldn't have been able to afford the care that our Pet Winnie needed at the time. We had just lost two of our other pets within 3 months of each other and accumulated alot of bills due to thier illnesses and ultimate passing. Winnie became sick a week after our last pet passed and required a lengthy stay at the Hospital for almost a week. She is great and thriving and we are so grateful for having this coverage and making it so she could get the best treatment and care available!

So far, so good. Nationwide has been very pleasant and have done all that they promised.

I appreciate your prompt processing and the customer service is always top-notch!

ASPCA pet insurance is the best! It is so easy to use, and the turn-around time for reimbursement is so quick! The ease of submitting the claims is great because you can do everything online, and even keep track of the status. The customer service is great. I even had someone call to check on how my dog was doing. So happy I chose ASPCA pet insurance. :)

They are quick to respond and even give a curtosey email when the claim has been received and processed- AND it’s so easy to submit a claim!

I knew when I adopted my cat that I needed pet insurance for him. One day, I decided to go go seeking quotes for pet insurance. I eventually selected ASPCA Pet Insurance for what they had to offer for the price. And wow did it ever. Three months after buying coverage, my cat ended up in the emergency veterinarian hospital with a blood clot in his urethra. Four months later, he would have a second visit for similar symptom issues. Both times, ASPCA Pet Insurance came through with flying colors. I was so happy with the service and the results, I told my neighbors about getting pet insurance, and specifically getting ASPCA. One of my neighbors has done that for their pet, based off of my cat's situations. I can't recommend ASPCA Pet Insurance enough.

The submissions of claims is simple, especially though the VitusVet app. The processing time though for a claim is less than desirable. Vet costs are expensive, and when it takes 30-45 days to review a claim and issue the reimbursement, that can cause a financial hardship to your clients. a reasonable processing time would be 15-20 days, but when it is hyper extended to 30-45 days, I think there is some room to adjust for efficiency.

I honestly didn't expect that submitting claims and receiving payments for my dog would be so easy. My puppy has had several unexpected vet visits (and expenses), and I've not had a problem with any of my claims. I appreciate how seamless the process has been, from submitting claims online to receiving payments and directly depositing into my bank account.

The claim process is so easy and the reimbursement process is done in a timely manner.