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Anyone who knows Corgi's, knows they can be a bit high maintenance. Ear infections, swallowing objects, orthopedic issues, allergies, you name it. Our Corgi Cash is doing great, but has had some significant medical issues over the past several years. Each time I have submitted a claim to Healthy Paws, they have quickly approved and issued funds without any resistance (thousands of dollars). It makes the decision of getting Cash the help he needs so easy when I know Healthy Paws is there to support us. I'll be a Healthy Paws customer for life.

Excellent service, app is easy to use

This insurance company spends so much money on advertising and telling you to refer your friends but needs to spend more on the actual claim handlers. So far I’ve i been waiting just short of 4 months, for a large claim submitted. I’ve tried chasing it up, it’s so difficult to get through to them on the phone and when you do nothing actually happens. I’ve had my claim queried because our vets have our dog recorded as ‘dachshund’ whereas I noted him as a ‘miniature dachshund’ COME ON! Even the vets laughed thinking I wasn’t serious when I asked them to amend their records. I’ve informed them I am financially vulnerable and they literally don’t give a s…t. I gave them a second star only because when we had to claim in January they saw to this really quickly.

My experience so far is exceptional. Everyone I spoke to was very helpful and my claims got processed in a timely manner

I filed three claims with them after my waiting period was over. The first was for an allergic reaction related to an MCT, which was accepted and paid part of my deductible. The second was for a follow up visit due to continued health problems from the first claim. Suddenly the MCT is pre-existing and they denied my claim. The third claim was for a righty to remove the MCT and a benign fatty tumor. Again my claim was denied because they decided the MCT was now pre-existing and in addition decided the benign fatty tumor was pre-existing as well. I want to make it clear that the MCT itself was not diagnosed until a wellness exam that occurred after the waiting period. Seems to me they just didn’t want to accept the last two claims because I would have then met my deductible and they would have had to pay out on the third claim. They want to take your money and not help your pet.

Claims filing easy and typically receive payment within 30 days.

METLIFE DOES REQUIRE DETAILS ON YOUR INVOICES, SO BE SURE THAT YOUR VETERINARIAN'S SUPPORT PEOPLE KNOW EXACTLY WHAT THE INSUROR NEEDS AND THAT THEY ACTUALLY KNOW WHAT THEY ARE DOING. YOU WILL HAVE TO FOLLOW THROUGH ON THESE PAYMENTS AS FRAUD IS RAMPANT, SO EXPECT THAT YOUR CLAIM SUBMISSION IS PROBABLY NOT A ONE-AND-DONE DEAL. ONCE MY VETERINARIAN'S OFFICE SUPPLIED ALL THE WRITTEN DETAIL REQUIREMENTS, THE CLAIM WAS PAID AND ANY MONTHLY PREMIUM PAYMENT MADE WAS PAID BACK TO ME PRO-RATA, AS OUR WONDERFUL STRAY CAT WHO ADOPTED US WAS KILLED BY A DOG THAT GOT LOSE AT NIGHT FROM IT'S OWNER. OUR ROMEO WAS APPARENTLY STILL SEMI-FERAL AND ABANDONED IN OUR NEIGHBORHOOD. OUR NEIGHBORS MISS HIM. WE MISSED HIM. WE ADOPTED A DOMESTICATED FORMERLY FERAL CAT, SIMBA THE SQUEAKER, ANOTHER WONDERFUL CAT WHO IS NOW INSURED BY METLIFE. ROMEO WOULD WANT HIS TWO-LEGGERS TO ADOPT ANOTHER WONDERFUL FORMERLY-STRAY AND ABANDONED CAT

My boy File' had 13-15 stones removed at a really young age. The doctors and all employees at Chateau Vet were so good to him. He was back and forth to the clinic over a 3-week period, and we never felt like a number. They call us by name as soon as we enter the building. Met Life Pets has been a life saver! I have never had a claim denied. I will never trust my boys to anyone else. THANK YOU, CHATEAU VET AND MET LIFE PETS!!!!

Hagen is my first dog to have pet insurance. Unfortunately, he has already had some health issues in his first year of life. MetLife has exceeded all expectations.