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Jennifer thoroughly explained all the specifics regarding how long pet records are maintained and how to logon to the website where all the records can be viewed.

Rhonda explained the situation to me very well (my dog actually had procedures with two different diagnoses...two lumps, different dx) so the deductible was applied to both. I really like the fact that Trupanion's deductibles are for the lifetime condition, not an annual. Plus, Rhonda was very nice and was concerned about Misty's well-being now.

Although we gave yet to be reimbursed for anything I feel confident that insurance for our beloved pet is worthwhile and this company is tops in communication.

We love and appreciate Trupanion so much!

Our experience with Trupanion could not have been easier. The claim form was easy to fill out. After faxing the claim, we were emailed promptly that it had been received and we did not have to do anything else. Within a few days we were notified that our claim was processed and we had the option of direct deposit or check in mail. Trupanion has been a wonderful company to deal with and we will recommend them to everyone. Thank you to everyone at Trupanion!!!

I've filed multiple claims with them so far for our dog Charlie. The claim process is very simple and fast (after the initial medical history review). Every time I've emailed customer service a question, I've gotten a response by the next day. Thanks!

My 6 year old rescue Boxer, Bubba was diagnosed with 2 Mast Cell Tumors and needed surgery to remove them and have them biopsies to determine if cancer was aggressive type. I submitted the invoices for his treatment and heard right back from Embrace that they had opened a claim. In a week, I heard back from Embrace that his surgery and treatment would be covered and a few days later, I received the reimbursement. We are SO THRILLED with the fast turnaround from Embrace and also their 1st Rate Customer Service that they provided us!!!! We are Embrace policyholders for life!!!!

Seems like they will make up information to call anything a "pre-existing" condition and won't offer any other help or advice. Obviously not at all concerned with the health and no safety of my dog, completely impersonal and cold. I wish I could have my money refunded.

I have always been very happy with my Trupanion insurance and customer service experiences!!

We recently went through a horrible experience with our 1 year Golden....needed a very expensive surgery to remove a foreign body. I purchased Healthy Paws insurance for him when we first brought him home and I can't describe to you the peace of mind it gives. We were able to take care of our baby and he is doing well today. Do not hesitate to purchase pet insurance from Healthy Paws. Claims are handled fast, and submitting the claim on-line couldn't be easier. We definitely recommend!