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Our beloved Simba developed a blocked ureter and was hospitalized while we were in another state for my Mom's funeral. He was hospitalized there two nights and we had to bring him right off the plane to the hospital at home for another night. Thank God he recovered completely (and Thank God his own vet gave him a 14-day injection of the antibiotic after my husband and I spent three days going thru motions that would have been more appropriate for an episode of I Love Lucy...but never got one pill down him. Because of the timing of Mom's funeral shortly followed by holidays and then some serious medical issues for one of us humans I was VERY slow in getting the claim filed. And the claim was more complicated because of him having three different providers. But an angel at Embrace walked me thru everything -- and even followed up with a phone call the following Monday to make sure all was well. EVERYONE I spoke with was so kind and so helpful. Once filed our claim was paid within a week or so after processing and the processing took only 2-3 days. I was VERY impressed and very pleased.

Excellent service!!

Embrace communicates in a timely fashion with the clients re: their claims. They are fair & the claims are processed quickly! Thank you, Embrace!

This company is amazing! They are fast and courteous with their claims. You won't be disappointed!

Very courteous, friendly, professional company!

Very courteous, friendly, professional company!

I am very happy to have Trupanion insurance for my dog!

My claims are stalled right now and no resolution in a week. No communication from adjuster

very satisfied with quick service and customer service

Excellent! Been w this company for over a decade!