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Pros - The claim form is pre-filled with my and my pet’s information, which is very helpful and time saving. - The veterinarian’s office took care of filling out the rest of the form and even submitted the form for me. I thought that was great and all offices should do that. - The claim was processed within days and the money direct deposited to my account. I really like the fact that we have that option instead of waiting weeks for a check. Cons - None at the moment All in all, It was a very quick and effortless experience on my part. I definitely recommend purchasing Nationwide pet insurance, especially if it’s available through your employer.

HE WAS VERY FRIENDLY AND NICE...

I love the fact that you are so quick to respond. It eases the burden during times of stress. Thank you so much!

I have placed several claims over the years with Trupanion with 4 dogs - the claims experience has always been amazing and service and kindness wonderful! I recently had to have an MRI done which can be expensive, the claim was approved in 1 day, and I am so glad I have Trupanion and can make the decision to have the best treatments for my dogs. Would highly recommend (and have) to anyone!

Very helpful with providing all of the information I needed & preapproval process for my dog’s immediate surgery.

Very easy to file a claim. Reasonable price for insurance. It has covered 90% of costs for the condition my dog has.

I preferred when the vet was able to submit and we only had to pay the difference. Trupanion’s amount was sent to the vet in a check and the customer didn’t have to worry about that portion and getting reimbursed for it.

Customer service has always been extremely helpful. Don’t yet have experience with claims.

I was told by this employee, who is not a vet, that all cases of ear infections are caused by allergies in dogs. This is either a lie to use as an excuse to deny my claim, or it is outright wrong. Either way she is not qualified to make this opinion. She was reluctant to give me information about filing an appeal. She seemed very dishonest and I am extremely unhappy about this experience.

Professional customer service, timely service request completed, and caring interest in my pet, Cocoa. Thank you!