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Claim submissions are easy. They respond within 48 hrs that the claim was received and is being reviewed. When we get another dog, we will use this company for pet medical insurance.

Nationwide has been wonderful company. Paco has had many, many problems and they have helped me so much. If I didn't have this coverage, I really don't know how I could afford to give him the care that he needs. They have paid every claim without any problems. On the last several claims, they have paid them within a week. I would and do recommend Nationwide and encourage people to insure their pets. Vet bills are becoming very expensive and really to keep your pet in good health, just like a person, you need to have this coverage on them too. Kudos to Nationwide.

For the amount of money my policies cost, I would expect better customer service. I am STILL waiting on the resolution of a claims dispute for my cat, Simon.

I purchased a standard VPI insurance for my dog when she was a puppy, and the coverage was pretty good (I would get back 50-60% of my claim amount, which was great). When they became Nationwide, coverage became terrible. I recently submitted a $1500 claim for my now 11 year old dog to have a cancerous tumor removed from her leg and got only $273 back! Routine care like exams and vaccines has a similar return rate. I had the CareGuard Core, so not the most expensive plan, but not the cheapest either. Completely useless waste of money - I'll just be putting the money into savings in the future and it will be a better deal.

Really poor instructions and communications around the claims process and information needed, especially when it comes to provision of medical records. It took me several weeks and multiple calls to get my initial claim processed correctly.

I would recommend Nationwide Ins for your pet. I am Extremely thankful with their quick process of claims

Once my deductible was met, I was reimbursed as promised. The reimbursements take a while to get processed but I have been very happy with the outcome.

I faxed my paperwork to Nationwide and within a few days had a response. Shortly after I got my reimbursement.

Great company for pet insurance !! Always quick turn around and great coverage !!

We're so grateful we chose pet insurance with Embrace from the very start. It is so totally worth it. Embrace makes it easy to make claims. Our vet is familiar with them and they help make it easy. Having a new puppy is so wonderful but not without a little more work and worry. Really glad that unexpected vet bill was not a big worry thanks to getting insurance from the get-go.