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Having to take our pet to the ER and being handed a quote for $1200 can be a bit of a shock. It was a big comfort knowing that our pet got the care she needed and that our pet insurance plan was able to help us get the care she needed.

Extremely friendly knowledgeable and professional

Because I wasn't able to complete my task I have to call back on the 23rd of June to make my payment I was told that the program was unable to accept my payment before that date she was very professional and so sweet but her hands were tied because of your program this June 23 date is very inconvenient for me this month I would have preferred to make my payment then.

Perfect service

I love my dog, and I love knowing he has Nationwide on his side. In the last year alone, he ate a shoe, had conjunctivitis and got a severe case of gastroenteritis. Each cost me close to $1,000, but thanks to Nationwide, each vet visit was almost completely covered. I have the peace of mind knowing I can take my dog to the vet in an emergency without breaking the bank. Thank you Nationwide!

I purchased a gold plan a few years back. My maltipoo got into my wife's purse and ate half a pack of sugarless gum that contain xylitol a sugar substitute. Xylitol is deadly to dogs and my dog started to go into liver failure. Luckily I was able to get him to a vet hospital in time and get him on the proper treatment plan. 5 days later we had a bill for $2,000. Nationwide made it so easy to submit my claim and within a week everything was approved and we received our reimbursement. Everyone that has a pet needs to have a Nationwide insurance policy, since some of these injuries or illnesses can cause thousands of dollars.

Great representatives but an outrageous premium increase in 2019.

Bc he was kind , curious, and took care of my beeds at a very difficult time . My dog was my worry and he made sure to help me when she was in need .

Claim was easy to submit and I received a check promptly.

I have been with this company for 6 months and so far I am not having a good experience. I adopted two dogs last summer and signed them up with nationwide in January. Since January they have been to the vet several times for allergies and wellness. The allergies were not a preexisting condition. I have been denied every claim. Reasons being: the name was not clear on the invoice (name was clearly typed on invoice), the script was not written properly by vet, they need more medical records (I had already sent them all of the records I had), they want the records from 2017 (the female was a stray at that time and there are no existing records for the male). I have lost count as to how many times I have had to call the insurance company and my vet. My vet has been wonderful about getting them the information they request, but then the insurance company just invents another issue. If they are unable to come up with a reason to decline my claim, I receive this: “Thank you for submitting your request for a review. We apologize for the delay but we may require an additional 30 days to process your submission before making a decision. We will contact you in writing if further information is still needed to complete our review.” So far, I have not been reimbursed for anything. The company’s sole goal is to find a way to decline claims. I feel I should say something positive about the company. They are extremely timely and efficient at processing my payments to them. (Please note the heavy sarcasm here.) I signed up with this company through my employer. I will be notifying my Human Resources department regarding Nationwide’s shady practices.