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"We are a first time PetsBest subscriber, which we got for our new little orange kitten, Leo. We used it for the first time when we had him neutered and vaccinated. We were glad we had the insurance as it was very expensive. The submission and reimbursement was quick and easy, thank you!"

"Our five year old Golden Retriever had to have a small mass removed from her front foreleg. A week after the surgery — and one week before her sutures were due to come out — she got away from my wife in out backyard and ran and jumped like she was completely fine. After a trip to an emergency Vet to fix her opened sutures we now had to deal with a new bill to submit. Pets Best was wonderful in the way they handled our claim and were very quick to reimburse us. We couldn't be happier with our experience!"

I recently filed several claims with Pets Best and much to my dismay, they denied a series of x-rays due to a pre-existing condition but the X-rays were taken for a lump on my dogs belly. They assumed the x rays were for her hip but the SOAP notes very clearly state it was for her chest. When I brought this to their attention, their customer service rep Julia tried to help me out and get them to review it, but instead of the claims department owning their mistake, they said I must file an appeal which will take 90 days. So now I must file an appeal and essentially send in documents I already sent them , in order to get them to fix THEIR mistake. Very very very disappointing.

"I have had Pets Best for my baby since he was 2 months old, and he is now 11. This has helped us tremendously with the unexpected issues that rose up. Having Pets Best is definitely a great help. I have spent so much money over the past few years with all the issues. He now has arthritis, he went blind last year from SARDS, and a few other issues that have come into play but thankfully the test have come back negative, or we have been able to rectify with proper care. Having reimbursement in place has been a big help with all the medical expenses. I would not have been able to financially keep up the care I have been able to provide for my baby if it were not for Pets Best. I have called them and the 24/7 WhiskerDocs on several occasions and everyone is always helpful and caring. We highly recommend getting Pets Best for your baby/babies. Although, I do wish the premium did not go up every year, lol."

My 8-year-old Havanese (aka "circus dog" – always jumping) lived life on easy mode… until last year. First, he got Lyme disease, then a mystery limp. Vet ran all the tests, found nothing, but the bills sure found me. Healthy Paws covered its share in a few weeks - which is reasonable given that this was his first insurance claim. Then, plot twist: orthopedist discovered that he had an ACL tear. Surgery needed ASAP. The bill? Yikes. Healthy Paws? BOOM – claim paid in 3 days! Faster than my dog can steal a treat. Pawsome service! Keep up the great work, Healthy Paws! 3 slobbery kisses from my pup! 🐶

Outstanding customer service, no wait times when trying to reach a representative. Received pre approval within 24 hours and I was reimbursed in roughly 2 business days from the time of submitting my claim. Couldn’t ask for a better experience!

Our cat boo has been going through some issues, and pets Best has been there for us, covering claims and making the process painless… we have had pets Best for 10 years and never a issue on coverage or our policy claims..

If I could give them zero I would. Made a hasty decision to switch from good long term policy due to rate increase and my friend’s recommendation. Not only did the sales rep mislead me on the significantly less coverage but when I complained they suddenly had a better plan available like my previous. I was instructed to cancel and apply again. After weeks of waiting with no coverage and no return calls, another rep said a letter was coming as that is the main form of communication. They were asking for additional vet exams and tests which I paid for and sent over. The exact same bad service experience happened again after weeks of waiting with no coverage and no return calls, another rep said they would not be covering any policy with no explanation even though I just cancelled theirs. So went online and ordered Pumpkin Pet.

We can't thank HealthyPaws enough for being there when our family most needed them. We have been HealthyPaws customers since Biscuit was 4 months old and have never been disappointed, and in all seriousness we can say you are our favorite business relationship, one of the few that does more than promised and delivers exactly what you say you will with care, empathy, professionalism and speed. Biscuit like any dog has had his exciting moments, he got a bite that got infected, he broke a paw and has had various other predictable canine troubles, and every time we needed Healthypaws to step up they have been there. Frankly human health insurance, car insurance and life insurance should be run with the speed and dedication the Healthypaws team shows to our furry friends. But none of those situations prepared us for what transpired in the past couple months. When Biscuit needed surgery to remove a tumor on his liver we were advised that it was a risky but fairly routine procedure, it turned out to be far more complicated and treacherous than could have been anticipated. We are happy to report that after 3 near death experiences and 2 weeks in the ICU Biscuit is back on his feet and recovering brilliantly. It was a harrowing experience and there were difficult decisions that had to be made on a number of occasions, but we knew that with HealthyPaws we could make the right decisions without fear. On behalf of ourselves and Biscuit, thank you!

First of all, they take forever to process a claim. On top of that, they will ask all sorts of history and soap paperwork. They make it hard for you and eventually deny the claim. Will NOT recommend.